Hamza RAFIK

• Provide full IT support for U.S.-based companies operating in the healthcare and legal sectors.
• Perform Office 365 administration, including user management, licensing, and troubleshooting.
• Monitor and triage security alerts from the Security Operations Center (SOC).
• Manage onboarding and offboarding processes for U.S. employees, ensuring seamless access and security compliance.
• Collaborate with internal teams to maintain secure and efficient IT environments.
• Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
• Coordinated with stakeholders to ensure seamless integration of new systems into existing workflows while minimizing disruption to daily operations.

• Installed, configured and maintained high-performing multiplatform technologies.
• Executed projects using Waterfall and Agile methodologies.
• Carried out service admin, remediation and server builds.
• Investigated, diagnosed and remedied diverse hardware issues within fixed service-level agreements.
• Provided prompt support to internal and customer-facing IT infrastructure.
• Managed and implemented all new software, systems and solutions.
• Planned installations, additions and upgrades carefully to minimise service user disruptions.
• Logged tickets and provided constructive correspondence until resolution.
• Handled IT support requests, solving problems quickly and implementing necessary solutions.
• Resolved technical faults across varied technologies, including servers, routers and hardware.

• Managed and implemented all new software, systems and solutions.
• Responded to and resolved tickets promptly, eliminating service user downtime.
• Built, configured and installed hardware platforms within specified timeframes.
• Planned installations, additions and upgrades carefully to minimize service user disruptions.
• Resolved technical faults across varied technologies, including servers, routers and hardware.

employ a KPI Dashboard ; BI project.

technical study for the optima ERP that serve Agro-production.