Hamza Tangrousi

•Processed daily hotel bookings via HRS systems with 98% accuracy.

• Resolved complex client inquiries (rates, policies, refunds), maintaining 95% satisfaction.

• Reduced booking errors by 30% through meticulous data verification.

• Collaborated with 20+ hotel partners to optimize reservation workflows.

• Processed booking inquiries, financial transactions, rate calculations, and refunds for Expedia Group's travel services.
• Resolved daily customer issues related to service configuration and travel documentation.
• Maintained 97% satisfaction scores by delivering premium service, above the company target of 90%.
• Conducted data analysis using CRM tools to troubleshoot complex customer cases.

• Welcomed and checked in/out guests with exceptional hospitality standards
• Served as local tourism expert, providing tailored recommendations for attractions, transportation, and dining
• Managed booking systems and handled all billing processes (invoices, payments, receipts)
• Maintained positive guest relations through friendly, culturally-appropriate small talk

• Advised guests on menu selections and answered inquiries about dishes and beverages
• Accurately processed orders and coordinated with kitchen staff
• Upheld cleanliness standards to enhance guest comfort and satisfaction

• Handled reservation management and streamlined check-in/check-out procedures
• Offered expert local advice to optimize visitors' Marrakech experience
• Ensured smooth guest operations while promoting tourist satisfactionMarrakechav

• Conducted site surveillance to ensure safety and prevent unauthorized access.
• Monitored and secured the movement of goods and personnel on roadways to minimize risks.
• Coordinated with drivers and field staff to manage traffic flow and maintain operational efficiency.