Hanae Id-Ali

* Managed insurance contracts.

* Provided advices to customers and recommended insurance products.

* Handled customer requests and complaints.

* Managed holiday and flight booking.

* Handled customers requests and complaints.

* Assisted in providing training for new hires in the dedicated service assigned.

* Attended to all customers technical enquiries and complaints via telephone and email.

* Assisted customers troubleshoot connection and technical related issues.

* Provided technical telephone support and presented appropriate solutions.

* Greeted an average of 300 guests, visitors and provided refreshments.

* Escorted VIP guests to their seats.

* Responded to guest concerns, requests and questions.

* Managed guests waiting area and showroom.

* Communicated with customers and staff to guarantee that any concerns were promptly addressed and guests left happy.