Hi, I’m
Hanane Bouskou
Sales Person
Casablanca,CAS
Summary
Proven achiever with experience at Ningbo MH Industry, adept in customer assistance and complex problem-solving. Excelled in enhancing user experiences and sales outcomes through expert product knowledge and effective content moderation. Demonstrated ability to boost client satisfaction and platform safety, achieving significant improvements in service quality and sales targets.
Overview
7
years of professional experience
Work History
Ningbo MH Industry
Sales Assistant
06.2023 - Current
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Freelancer
Online English Teacher
01.2023 - 03.2023
Job overview
- Worked with students between ages 14 and 40 on grammar, pronunciation and sentence construction.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
Majorel
Content Moderator
10.2017 - 12.2022
Job overview
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Education
Business SchoolCasablanca, Morocco
Business Course from Business Administration And Management
04.2001
University Hassan 2Casablanca, Morocco
Bachelor of English Studies from English Studies
04.2001
Skills
Complex Problem-Solving
Languages
Arabic, Tamazigh
Native language
French
Upper intermediate
B2
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Sales Assistant
Ningbo MH Industry
06.2023 - Current
Online English Teacher
Freelancer
01.2023 - 03.2023
Content Moderator
Majorel
10.2017 - 12.2022
Business School
Business Course from Business Administration And Management
04.2001
University Hassan 2
Bachelor of English Studies from English Studies
04.2001
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