Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hanane Mesri

Developer
Errachidia

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience

Work History

Customer Service

Noah's New York Bagels
05.2024 - 07.2024
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Call Center Representative

Nadia
06.2021 - 08.2021
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Education

Bachelor of Science - Computer Science

Kharkiv National University Of Radio Electronics
Ukraine
05.2001 -

Skills

Complaint Handling

Call center experience

Coding

Java

Responsive Web Design

Languages

Arabic
Native language
English
Upper intermediate
B2
French
Intermediate
B1
German
Intermediate
B1
Russian
Elementary
A2

Timeline

Customer Service

Noah's New York Bagels
05.2024 - 07.2024

Call Center Representative

Nadia
06.2021 - 08.2021

Bachelor of Science - Computer Science

Kharkiv National University Of Radio Electronics
05.2001 -
Hanane MesriDeveloper