Hanane Mesri
Developer
Errachidia
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
3
3
years of professional experience
Work History
Customer Service
Noah's New York Bagels
05.2024 - 07.2024
- Developed working relationships with internal and external customers while assisting with account management duties.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Representative
Nadia
06.2021 - 08.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Bachelor of Science - Computer Science
Kharkiv National University Of Radio Electronics
Ukraine 05.2001 -
Skills
Complaint Handling
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Intermediate
B1
German
Intermediate
B1
Russian
Elementary
A2
Timeline
Customer Service
Noah's New York Bagels
05.2024 - 07.2024
Call Center Representative
Nadia
06.2021 - 08.2021
Bachelor of Science - Computer Science
Kharkiv National University Of Radio Electronics
05.2001 -
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