HANH KIEN
Lynn
Summary
Compassionate, solutions-oriented leader dedicated to providing exceptional care. Seeking a position in the
public sector with the opportunity to contribute to the betterment of society.
Overview
21
21
years of professional experience
Work History
Social Worker
Department Of Children And Family Services
04.2023 - Current
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Participated in professional development and training opportunities to enhance clinical skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Mental Health Counselor
Lynn Primary Care Center
12.2018 - 03.2023
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Established goals and treatment plans through collaborative process with patient utilizing advanced counseling skills, evidenced-based practices and assessments.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Led 12-member women's counseling group to discuss topics such as eating disorders and relationship issues.
- Presented case history material to review and discussion with other staff members.
- Involved clients' family members in planning social service programs.
Social Worker
Lynn Community Health Center
05.2016 - 12.2018
- Ability to work with children, adults, & elderly.
- Provide case management, crisis intervention, advocacy, and support.
- Coordinates social service referrals.
- Participate in team meetings and case conferences.
- Facilitate information and referrals with collaborating agencies.
- Maintain documentation.
Regional Billing Adjudicator
Omnicare
08.2014 - 05.2016
- Responsible for preparing and submitting claims for accounts and works with nursing facility staff, physician offices, and insurance companies to ensure timely payment of online submission of claims.
- Review and research rejected third-party claim, take appropriate action to resolve.
- Work backlog of denied claims for timely submission.
- Follow all applicable government regulations including HIPAA.
Dental Receptionist
Lynn Community Health Center Dental Services
12.2012 - 08.2014
- Responsible for registering patients, checking out patients, scheduling, answering phones, checking eligibility, communicating with private insurances, confirming upcoming appointments, scanning papers into patients\' files, relaying messages to providers, monitoring waiting room, greeting and assisting patients, organizing faxes and paperwork, and other receptionist duties as needed.
Drug Store Assistant Manager
Walgreens
08.2003 - 12.2011
- Assists in planning and implementing sales, promotional, and advertising programs.
- Identify and minimize profit loss.
- Recommends items for new, promotional, and permanent merchandise.
- Assists in planning and implementing merchandise programs.
Education
Master of Science - Mental Health Counseling
Cambridge College
Lawrence, MA06.2017
Bachelor of Science - Business Management
Salem State College
Salem, MA2004
Associate of Science - Business Management
Marian Court College
Swampscott, MA2002
Skills
- Dependable and organized
- Flexible and self-disciplined
- Interact effectively with all levels
- Strong interpersonal and communication skills
- Project positive attitude in all endeavors
- Identify and resolve client concerns
- Team building
- Ability to work under pressure
- Persistent and driven; acquired degree while working full time
- Excellent computer skills
- Bilingual: English and Khmer
Timeline
Social Worker
Department Of Children And Family Services
04.2023 - Current
Mental Health Counselor
Lynn Primary Care Center
12.2018 - 03.2023
Social Worker
Lynn Community Health Center
05.2016 - 12.2018
Regional Billing Adjudicator
Omnicare
08.2014 - 05.2016
Dental Receptionist
Lynn Community Health Center Dental Services
12.2012 - 08.2014
Drug Store Assistant Manager
Walgreens
08.2003 - 12.2011
Master of Science - Mental Health Counseling
Cambridge College
Bachelor of Science - Business Management
Salem State College
Associate of Science - Business Management
Marian Court College
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