Hanna Bullock
Boston
Summary
Strategic and results-driven leader with a strong background in managing high-volume café and restaurant operations. Proven expertise in profit and loss management, budgeting, sales growth, and team leadership. Adept at streamlining operations, enhancing customer experiences, and driving revenue growth through innovative sales and marketing strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cafe Leader
Life Time Fitness Inc.
09.2023 - Current
- Oversee daily café operations, ensuring seamless service, high-quality food standards, and an exceptional customer experience.
- Manage inventory for both the café and the personal training department’s nutritional supplements.
- Collaborate with nutritionists and fitness trainers to curate health-focused meal options.
- Develop and manage the café’s budget, including labor, supplies, and inventory costs.
- Track sales performance, analyze financial reports, and identify areas for improvement to optimize profit and loss management.
- Successfully increased food sales by 124.1% and beverage sales by 109.2% within the first six months through strategic sales initiatives and marketing efforts.
- Utilize social media and internal marketing to promote café offerings and special events.
- Partner with other departments, such as the spa, studio, and kids' academy, to create integrated member experiences.
Cafe Manager
Tatte Bakery And Cafe
08.2022 - 08.2023
- Partnered with the General Manager to implement strategic initiatives that enhanced operational efficiency and profitability.
- Maintained brand integrity by partnering with the design & marketing team ensuring top-tier product presentation, service excellence, and ambiance.
- Managed budgeting, sales tracking, cash handling, and inventory control to maximize financial performance.
- Provided outstanding customer service by addressing feedback, resolving concerns, and fostering a welcoming atmosphere.
Shift Manager
Starbucks
05.2016 - 04.2022
- Led daily operations, including opening and closing procedures, ensuring smooth business flow and team efficiency.
- Certified Coffee Master, mentoring new partners in coffee expertise and customer engagement.
- Managed cash handling, inventory ordering, and product receiving to maintain operations.
- Promoted new product launches and enhanced customer experience through personalized service.
- Expanded coffee knowledge by training with Starbucks Reserve Bars, gaining expertise in global coffee sourcing and advanced brewing techniques.
Education
Business Administration And Management
Maricopa Community Colleges, Phoenix College
Phoenix, AZHigh School Diploma -
Thunderbird High School
Phoenix, AZ05-2014
Skills
- Profit & Loss Management
- Budgeting & Financial Planning
- Sales Growth & Revenue Optimization
- Inventory & Supply Chain Management
- Team Leadership & Staff Development
- Problem Solving & Conflict Resolution
- Marketing & Brand Promotion
- Operational Efficiency & Process Improvement
- Collaboration & Cross-Departmental Integration
Certification
ServSafe Manager Certification
CPR Certification
Timeline
Cafe Leader
Life Time Fitness Inc.
09.2023 - Current
Cafe Manager
Tatte Bakery And Cafe
08.2022 - 08.2023
Shift Manager
Starbucks
05.2016 - 04.2022
Business Administration And Management
Maricopa Community Colleges, Phoenix College
High School Diploma -
Thunderbird High School
Similar Profiles
Valerie LashValerie Lash
Esthetician at Life Time Fitness Life SpaEsthetician at Life Time Fitness Life Spa
SORIYA DANIELSORIYA DANIEL
SWIM INSTRUCTOR at Life Time FitnessSWIM INSTRUCTOR at Life Time Fitness
Trevor W. LinnTrevor W. Linn
Certified Personal Trainer and Nutrition Coach at Life Time Fitness Inc.Certified Personal Trainer and Nutrition Coach at Life Time Fitness Inc.