Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hannah Fells

Westminster

Summary

Passionate candidate dedicated to leveraging expertise in overseeing comprehensive case management plans and driving impactful results. Proficient in running social services initiatives, fostering team collaboration, and thriving in a fast-paced environment. Committed to a career in making meaningful and lasting contributions to individuals and families in need.


Overview

5
5
years of professional experience

Work History

Manager of Case Management

Recovery Centers of America
11.2024 - Current
  • Oversaw case management operations, ensuring compliance with best practices and regulatory standards.
  • Developed and implemented efficient workflows to enhance patient care coordination and service delivery.
  • Trained and mentored staff on case management processes, fostering professional growth and improving team performance.
  • Analyzed patient data to identify trends, facilitating informed decision-making for resource allocation and program improvement.

Case Manager

Recovery Centers of America
06.2023 - 11.2024
  • Maintained all relevant and necessary files, documentation, and paperwork regarding patients care.
  • Evaluated and recommended appropriate programs, grants/scholarships and communicate with Insurance.
  • Completed progress notes, chart organization, treatment plans, discharge notes.
  • Participated in teamwork to ensure patients received proper care.
  • Assisted filing for FMLA/PFML/STD
  • Provided crisis intervention and support, helping clients navigate challenging situations effectively.

Recovery Support Specialist

Recovery Centers of America
08.2022 - 06.2023
  • Ensured patient safety by providing documented safety checks.
  • Interacted with patients therapeutically, including running group sessions. Interacted with medical and clinical staff about behavioral needs.

Dental Assistant

McLaughlin Family Dentists
04.2020 - 01.2022
  • Provided patient care and hospitality to make patients feel welcome and want to continue coming to appointments while following HIPPA protocols.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures, preparing rooms for procedures.

Education

Bachelor of Arts - Psychology

Saint Anselm College
Manchester, NH
05-2022

Skills

  • Staff development
  • Case assessment
  • Clinical assessment
  • Care coordination
  • Discharge planning
  • Documentation management
  • Interdepartmental collaboration
  • Teamwork and collaboration
  • Time management
  • HIPPA compliance
  • Onsite facility tours

Accomplishments

  • Spring 2020 & 2022 deans list student
  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Manager of Case Management

Recovery Centers of America
11.2024 - Current

Case Manager

Recovery Centers of America
06.2023 - 11.2024

Recovery Support Specialist

Recovery Centers of America
08.2022 - 06.2023

Dental Assistant

McLaughlin Family Dentists
04.2020 - 01.2022

Bachelor of Arts - Psychology

Saint Anselm College

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Hannah Fells