Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Little

Southborough

Summary

As a proven leader and effective communicator, I have successfully fostered child growth at Wee Care for Little People and enhanced customer experiences at Starbucks. My expertise lies in team collaboration and customer service, consistently demonstrating strong leadership and observation skills. Through my efforts, I have achieved significant improvements in client satisfaction and team efficiency.

Overview

7
7
years of professional experience

Work History

Shift Leader

Muffin House Cafe
03.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Toddler Teacher

Wee Care for Little People
08.2022 - 03.2024
  • Responsible for the care of nine children between the ages of fifteen months to three years
  • Provide a safe and welcoming environment that promotes child growth and skill development

Shift Supervisor

Starbucks
01.2021 - 08.2022
  • Responsible for daily operations, and shift assignments
  • In addition to shift supervisor, I also oversee a team of four baristas that are responsible for conducting barista training with all new hires

Hostess and Front House Manager

Gallifords Restaurant and Tavern
09.2018 - 01.2021
  • Responsible for managing the front end of a forty-table restaurant
  • Providing excellent customer care to enhance the overall customer experience
  • Collaborate with front end and back end wait staff members to fulfill various duties as needed
  • Responsible for the smooth running of the front of the house by controlling the flow of how things work, as well as caring for the needs of customers to maintain a good customer experience

Education

Bachelor’s degree - Business Administration

Southern New Hampshire University
11.2024

High School Diploma -

Algonquin Regional High School
05-2019

Skills

  • Policy and procedure enforcement
  • Professional appearance
  • Conflict resolution
  • Problem-solving

Timeline

Shift Leader

Muffin House Cafe
03.2024 - Current

Toddler Teacher

Wee Care for Little People
08.2022 - 03.2024

Shift Supervisor

Starbucks
01.2021 - 08.2022

Hostess and Front House Manager

Gallifords Restaurant and Tavern
09.2018 - 01.2021

High School Diploma -

Algonquin Regional High School

Bachelor’s degree - Business Administration

Southern New Hampshire University

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Hannah Little