Hannah Little
Milford,MA
Summary
Dedicated Shift Manager with a strong focus on customer service, employee training, and inventory management. Proven ability to enhance customer satisfaction and foster teamwork.
Overview
8
8
years of professional experience
Work History
Shift Manager
STARBUCKS COFFEE COMPANY
Foxborough, MA
09.2025 - Current
- Supervise daily operations to ensure efficient workflow and high-quality service.
- Train new team members on company standards and operational procedures, allowing revenue to increase by 10-15%.
- Manage inventory levels to maintain stock availability and minimize waste.
- Resolve customer concerns promptly, enhancing overall satisfaction and loyalty.
- Facilitate communication between management and staff to promote a collaborative environment.
Barista
Muffin House Cafe
Hopkinton, MA
04.2024 - 09.2025
- Prepared high-quality espresso beverages and specialty drinks for diverse customer preferences.
- Operated coffee brewing equipment and maintained cleanliness of workstations to ensure efficiency.
- Provided exceptional customer service by effectively communicating menu items and making recommendations.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
Infant Teacher
Little Stars Daycare
Milford, MA
08.2022 - 04.2024
- Developed and implemented age-appropriate lesson plans to promote cognitive and emotional growth.
- Fostered a nurturing environment that encouraged social interaction and language development among infants.
- Collaborated with parents to provide updates on child progress, fostering strong relationships and communication.
- Conducted regular assessments to monitor developmental milestones, ensuring individualized care tailored to each infant's needs.
Barista
STARBUCKS COFFEE COMPANY
Southborough, MA
01.2021 - 08.2022
- Assisted in inventory management by tracking supplies and notifying management of low stock levels.
- Trained new baristas on beverage preparation techniques and café protocols for consistency in service.
- Implemented daily cleaning schedules to maintain health standards and promote a welcoming environment.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business relationships.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Hostess
Gallifords Restaurant and Tavern
Mendon, MA
09.2017 - 01.2021
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service to ensure positive dining experiences.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hostesses on front-of-house procedures and customer interaction techniques.
- Maintained cleanliness and organization of the entrance and waiting areas.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH11-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Inventory management
- Willingness to learn
- Time management
- Attention to detail
- Reliability
- Excellent communication
Timeline
Shift Manager
STARBUCKS COFFEE COMPANY
09.2025 - Current
Barista
Muffin House Cafe
04.2024 - 09.2025
Infant Teacher
Little Stars Daycare
08.2022 - 04.2024
Barista
STARBUCKS COFFEE COMPANY
01.2021 - 08.2022
Hostess
Gallifords Restaurant and Tavern
09.2017 - 01.2021
Bachelor of Science - Business Administration
Southern New Hampshire University