Hannah Loubris
Beverly
Summary
Billing professional, prepared for overseeing billing operations and ensuring seamless financial processes. Expertise in managing billing cycles and resolving discrepancies to maintain accuracy. Known for fostering team collaboration and adapting to evolving business needs with precision and reliability.
Overview
10
10
years of professional experience
Work History
ACCOUNTS RECEIVABLE BILLING SUPERVISOR
CITY BUILDING & ENGINEERING SERVICES
11.2021 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Work closely with Operations and Project Managers within the office and out in the field to understand ongoing projects and related financial requirements.
- Develop efficient credit and collections processes to ensure balances are resolved in a timely manner.
- Cross train with Billing Finance team members on other lines of business to provide adequate Department support.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Assist with month end close processes as requested -maintaining Committed Costs accuracy and maintenance, WIP reporting review and management of open items, vendor and Project Manager follow up for project status and unbilled invoices.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Worked with multiple departments to check proper billing information.
- Boost cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
- Research and resolved billing discrepancies to enable accurate billing.
- Perform account reconciliations and resolved variances.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Streamlined invoice processing for timely payments by enhancing the tracking system and automating data entry tasks.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Enhanced cash application efficiency by streamlining the reconciliation process and reducing discrepancies.
CASH APPLICATIONS AND AR SERVICES SUPERVISOR
UNIFIRST
07.2020 - 10.2021
- Ensure accurate and timely Cash Application - Maintain accurate and up to date AR profiled for 160,000 active customers
- Manage payments from various sources- Checks, wires, ACHs, credit cards
- Interact directly with various depository banks to resolve potential errors that can impact customer accounts
- Assist with company's implementation of the new ERP system conversions & centralization
- Interact with Senior management as well as other departments such as Treasury, Accounting, National accounts, and the Service Team
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
ACCOUNTS RECEIVABLE SPECIALIST
NITCO INC WILMINGTON
08.2016 - 06.2020
- Collect on assigned accounts to maintain cash flow and minimize bad debt from various branches
- Managing accounts ensuring their kept maintained and cleaned from unapplied payments
- Review various reports to ensure all accounts are being reviewed on a monthly basis to ensure collection of aged receivables
- Review all open accounts
- Initiate outbound phone calling and/or emails for accounts that are past due and ensure contact is made with the respective customer including sending past due notices
- Responsible for the follow through on promises to pay and pay arrangements to mitigate company exposure
- Process and post payments along with writing off uncollectable dollars with respective authorization to ensure accounts are maintained for accuracy
- Keep management and respective branches updated on accounts that require additional assistance in resolving
- Ability to identify department process improvements
- Process, invoice, and electronically claim all NMHG Fleet & Warranty work orders
- Maintain Yale Vision & Hyster Tracker portals, customer design checklist questions, assign operators
- Design customer portals for current and new customers as requested
- Build Weekly, Monthly, and Yearly reports
- Create a weekly newsletter for each customer account, Impacts, Compliance, and Error Messages
CORPORATE FLEET ADMINISTRATOR
NITCO INC WILMINGTON
08.2015 - 08.2016
- Process, invoice, and electronically claim all NMHG Fleet & Warranty work orders.
- Fleet Trainer for all 6 Branches.
- Maintain SLMS platform with support for all 6 branches
- Generate and update Contact Management events as required.
- Application Rate and monthly reports.
- Platinum account processing; WB Mason Monthly Reports.
- Maintain filing system for Fleet claims.
- FPI (NMHG) Champion.
- Monitor email alerts for customer breakdowns and errors.
- Custom design checklist questions; assign operators.
- Maintain Operator training records; create reminder emails for operators training deadlines.
- Maintain and manage monthly billing for all Yale Vision and Hyster Tracker customers.
Education
BACHELORS - Business Administration, Marketing/Accounting
SALEM STATE UNIVERSITY
Salem, MA01.2015
Skills
- CMIC Proficiency
- Sage
- Proficient in Timberline
- Timberscan Proficiency
- Coupa Supplier Portal
- Projectmates
- Service Channel Optimization
- Tableau
- PeopleSoft Proficiency
- NetSuite Proficiency
- Airtable Proficiency
- Billtrust Payment Solutions Management
- Microsoft Excel
- Team development
- Training and mentoring
- Fleet management expertise
Timeline
ACCOUNTS RECEIVABLE BILLING SUPERVISOR
CITY BUILDING & ENGINEERING SERVICES
11.2021 - Current
CASH APPLICATIONS AND AR SERVICES SUPERVISOR
UNIFIRST
07.2020 - 10.2021
ACCOUNTS RECEIVABLE SPECIALIST
NITCO INC WILMINGTON
08.2016 - 06.2020
CORPORATE FLEET ADMINISTRATOR
NITCO INC WILMINGTON
08.2015 - 08.2016
BACHELORS - Business Administration, Marketing/Accounting
SALEM STATE UNIVERSITY
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