HANNAH MACPHERSON
Dalton
Summary
Experienced in coordinating client care plans and improving outcomes through individualized treatment plans. Skilled in addressing complex client needs and enhancing service delivery within multidisciplinary teams. Proficient in monitoring and evaluating client progress, making necessary adjustments for continuous improvement. Facilitates support groups that foster a collaborative environment for client growth. Implements a robust progress tracking system to enable real-time plan adjustments and accelerate individual client growth trajectories.
Overview
2
2
years of professional experience
Work History
Case Manager
Swift River Addiction Treatment Center
01.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Residential Counselor
Safe Exit
09.2024 - Current
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Monitored and documented client progress toward meeting goals and objectives.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Case Manager
Washburn House
05.2024 - 09.2024
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Researched best practices and developed strategies to improve program outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
Behavorial Technician
Autism Allies
09.2023 - 05.2024
- Supporting autistic children by leading them through their day
- Engaging the children in activities
- Encouraging the children to work through their behaviors and feelings by talking and sharing what they are going through
- Encouraging children to share with each other and play together
- Crisis management
- Keeping detailed records of behavior through a data collection service called Central Reach.
Education
Bacholers in Psychology -
Westfield State University
05-2026
Associates of Arts in Liberal Arts - undefined
Holyoke Community College
05.2018
Skills
- Operational procedures
- Medication side effect knowledge
- Case notes
- Data Collection
- Follow-up care coordination
- Patient communication
- Patient Education
- Email and telephone etiquette
- Progress Monitoring
- Counseling and coaching
- HIPAA protocols
- Substance abuse disorders
- Resident counseling
- Staff Communication
- Documentation proficiency
- Data entry and analysis
- Excel
- ASAM Criteria
- Needs assessment
Volunteer Experience
VISIONS
Traveled to Vietnam with other teenagers to live and work at a school for children with special needs
Timeline
Case Manager
Swift River Addiction Treatment Center
01.2025 - Current
Residential Counselor
Safe Exit
09.2024 - Current
Case Manager
Washburn House
05.2024 - 09.2024
Behavorial Technician
Autism Allies
09.2023 - 05.2024
Associates of Arts in Liberal Arts - undefined
Holyoke Community College
Bacholers in Psychology -
Westfield State University
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