Hannah Murphy
Wrentham
Summary
Exceptional team player with vast communication skills; very familiar with working in a challenging, fast-paced environment; strong awareness, high sensitivity, and compassionate nature during delicate situations; ability to calm and ease in difficult circumstances; capacity to prioritize and quickly modify multiple projects; resourceful problem solver; kind, nurturing, trustworthy, and confident. Proficient in Microsoft Office.
Overview
12
12
years of professional experience
Work History
Operations Manager/Accounts Receivable
Kilburn Mill at Clarks’ Cove
11.2023 - Current
- Responsibilities include overseeing day-to-day operations of a large commercial mill housing over 200 small business tenants, ensuring smooth facility management and tenant satisfaction.
- Managed all aspects of accounts receivable, including invoicing, payment tracking, collections, and reconciliation of tenant accounts.
- Served as primary point of contact for tenant communications regarding leases, billing, maintenance, and conflict resolution.
- Implemented and maintained efficient systems for rent collection, delinquency tracking, and payment plan coordination.
- Collaborated with maintenance and security teams to ensure timely resolution of facility issues and enforce lease compliance.
- Assisted with lease agreements, tenant onboarding, and record keeping to maintain up-to-date and accurate documentation.
- Generated regular financial and occupancy reports for ownership and management review.
- Played a key role in streamlining administrative processes and improving operational efficiency across departments.
- Trained and supervised new administrative staff, ensuring consistency in procedures and high-quality tenant service.
- Led marketing initiatives to attract new tenants, including managing online listings, creating promotional materials, and coordinating social media and digital outreach efforts.
Office Administrator
Lorusso Heavy Equipment
10.2022 - 11.2023
- Responsibilities include machine sales/creating rental contracts, managing warranties for machines & attachments, assisting with parts sales, taking physical inventory & adding inventory into an online data base DIS, filing paperwork, creating marketing materials which include but are not limited to: social media posts, email blasts, trifolds, heavy equipment magazine ads, business cards, logos (including internationally) etc.
- Maintaining office supplies and inputting data entry for payroll purposes, closing international purchase orders, creating excel files for data entry regarding machine pricing including international exchange rates.
- Greeting and assisting customers, answering phones, maintaining online inventory for a sales team, taking payment for parts orders and down payment on machines.
- Helping set up booths for machinery shows, assisting employees with IT tech support as needed, daily bank deposits & recording data in Excel, invoicing customers, preparing documents for sales meetings, dispatching and scheduling transport of heavy equipment for sales, rentals, demos, & shows.
Dispatcher
Service Corporation International
10.2018 - 10.2022
- Responsibilities include maintaining in-house scheduling of multi-location resources, assisting directors with at-need sales, daily staffing & scheduling of multiple dress employees, supported drivers & vehicles for 13 funeral homes throughout Northern New England market.
- Communicating with location associates and team, including funeral directors, managers & other staff members to mitigate confusion & misunderstanding between funeral homes with staffing solutions.
- Scheduling removal & transfer teams and processing all paperwork after receiving first call information promptly.
- Empathetically communicating and informing families and loved ones of updates and protocols.
- Effectively prioritizing, organizing, and following up with a keen sense to detail to ensure all funeral services/visitations go accordingly to specific family requests.
Certified Nursing Assistant
White Oak Cottages at Fox Hill Village
01.2014 - 11.2018
- Basic level nurse’s assistant tasks involving many interpersonal skills, providing complete care for elders (ADL’s) such as showering, dressing, mouth care, incontinence care, medication assistance (SAMM), as well as life enrichment for geriatric patients with advanced cognitive impairments.
- Reporting and assisting a charge nurse throughout each shift and keeping a detailed shift report.
- Other duties include but are not limited to: daily housekeeping, cooking as well analyzing a weekly menu (overseen by staff nutritionist), serving meals, and socializing elders by creating, developing and initiating a weekly activity program.
- Knowledge and training of Greenhouse Model system and techniques.
Education
Certificate -
Blackstone Valley Tech. Licensed Practical Nursing Program
01.2026
Diploma - undefined
Elizabeth Grady School of Esthetics & Massage Therapy
01.2015
Certificate -
American Red Cross Certified Nursing Assistant/HHA
01.2014
Diploma -
Tri-County Regional Vocational Technical Cosmetology School
01.2012
Diploma -
Norfolk County Agricultural High School
06-2011
Skills
- Solid foundation in core nursing skills, including wound care, vital sign monitoring, medication administration (oral, IM, subcutaneous, and IV), EKG, and infection control practices Trained in conducting physical assessments, performing sterile techniques, accurate documentation, and educating patients on care and treatment plans Knowledgeable in managing and maintaining medical equipment such as IV lines, urinary catheters, tracheostomies, colostomy appliances, G/J tubes, and oxygen devices Experienced in supporting providers in outpatient clinical settings, including assistance with minor procedures and post-operative care such as suture and staple removal Familiar with assisting in outpatient surgical procedures, including providing follow-up care and wound assessment under supervision
Timeline
Operations Manager/Accounts Receivable
Kilburn Mill at Clarks’ Cove
11.2023 - Current
Office Administrator
Lorusso Heavy Equipment
10.2022 - 11.2023
Dispatcher
Service Corporation International
10.2018 - 10.2022
Certified Nursing Assistant
White Oak Cottages at Fox Hill Village
01.2014 - 11.2018
Diploma - undefined
Elizabeth Grady School of Esthetics & Massage Therapy
Certificate -
Blackstone Valley Tech. Licensed Practical Nursing Program
Certificate -
American Red Cross Certified Nursing Assistant/HHA
Diploma -
Tri-County Regional Vocational Technical Cosmetology School
Diploma -
Norfolk County Agricultural High School
Objective
To obtain a rewarding position as a Licensed Practical Nurse where I can utilize my nursing education and experience in conjunction with my interpersonal and leadership skills to provide the highest level of patient care.
Licenses & Certifications
- Licensed Practical Nurse License #___ - January 2026
- CPR/AED- 2014-2025
- Dementia 8 Hour Training Certificate- 2024
- Certified Dementia Practitioner #CDP222569- 2016
- Certified Nursing Assistant/HHA #476036- 2014
- The Bar School Bartending Masterclass Course- 2023
- Hoisting Engineer HE-2A Excavators #HE-184735- 2019
- Makeup Artistry, Microdermabrasion, 600 Hours- 2015
- Esthetics License Type 7 #7076468- 2015
- ServSafe Food Safety Certification- 2015
- Cosmetology Type 2- 2012
- OSHA Safety & General Health- 2010
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