Hannah Polansky
Quincy
Summary
Dedicated, outcome-focused professional with meticulous organizational proficiency, attention to detail, and collaborative-centered vision. Strong background in patient advocacy and conflict resolution. Coordinator of compliant procedures to institute optimal workflow process. Skilled in compassionate management of inquiries, fostering effective communication to maintain confidentiality and satisfaction for patients, clients and vendors.
Overview
5
5
years of professional experience
Work History
Patient Care Liason
Medi Tresse (Adult & Pediatric Dermatology)
Wellesley, MA
06.2024 - Current
- Facilitate communication between patients and medical staff to enhance patient experience.
- Coordinate appointment scheduling, ensuring efficient use of resources and minimal wait times.
- Manage patient inquiries, providing timely and accurate information regarding services.
- Support implementation of patient feedback systems to improve service delivery and satisfaction.
- Educate patients on treatment options, promoting understanding and adherence to care plans.
- Manage practitioner schedules and prior authorization process
- Partner with healthcare providers to address patient concerns, fostering a supportive environment.
- Maintain detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
- Collaborate with clinical staff to develop educational materials for patients, enhancing their understanding of diagnoses, treatment options, and self-care techniques.
Guest Service Associate
European Wax Center
Framingham, Waltham MA
12.2020 - 05.2024
- Assisted guests with inquiries and resolved issues, enhancing overall customer satisfaction.
- Provided detailed information about services and amenities, promoting service packages offerings effectively.
- Managed check-in and check-out processes, ensuring efficiency and accuracy in transactions.
- Collaborated with team members to maintain organization of guest areas.
- Implemented effective communication strategies to enhance interactions between departments and guests.
- Contributed positively towards achieving team KPI targets by cross-selling additional amenities during interactions with guests.
Education
Professional Development -
Fred Pryor Seminar
11-2023
Bachelor of Arts - English Language-Literature; Academic Writing
Framingham State University
Framingham, MA06-2022
Skills
- Patient confidentiality
- Professionalism and ethics
- Equipment accountability
- Data entry proficiency
- Appointment scheduling
- Care plan development
- Record management
- Healthcare systems
- Policy adherence
- Referral management
- Managing file systems
- Compassionate care
Timeline
Patient Care Liason
Medi Tresse (Adult & Pediatric Dermatology)
06.2024 - Current
Guest Service Associate
European Wax Center
12.2020 - 05.2024
Professional Development -
Fred Pryor Seminar
Bachelor of Arts - English Language-Literature; Academic Writing
Framingham State University
Techical proficiencies
Independent project management • Adobe PDF reader • document conversion • iAnnotate • IOS • Preview • Zenoti • Aesthetics Pro •
OHMD • StrataDX • XPS • Gravity • Care Credit • E-Fax• Lline • Sharepoint • Microsoft Office Suite • Microsoft Outlook • Google Suite • Canva • WordPress • Veradigm E-Prescribe • Sharepoint • VLC • Okta