Reviewed and evaluated prospective tenants' applications to determine eligibility for tenancy.
Resolved tenant complaints in a timely manner and documented all interactions in the property management software system.
Provided excellent customer service by responding promptly to inquiries from residents or prospects.
Conducted tours of available units to potential tenants and showed features of each unit.
Managed lease renewals for approximately 500 apartments
Assistant Property Manager
Lexington Property Management - Spectra
Hartford
01.2023 - 06.2023
Facilitated in maintenance of all accounts receivable, controlled a balanced and accurate rent roll for 190 units.
Processed and submitted invoices for payment.
Counseled in resident affairs pertaining to disputes, renewals, final account statements, and maintenance repairs.
Oversaw the leasing/maintenance team and assisted in daily tasks for both teams.
Coordinated with vendors for apartment turns and building repairs/maintenance.
Leasing Consultant
Lexington Property Management - Spectra
Hartford
04.2021 - 01.2023
Arraigned all activities pertaining to lease creation and termination for the property.
Developed relationships with prospective and current residents in order to achieve maximum occupancy.
Assist the Property Manager in routine tasks, building maintenance projects, and scheduling apartment turns/renewals.
Claims Adjuster
Progressive Insurance
Newington
01.2020 - 04.2021
Determined liability for accidents by interviewing policy holders and claimants involved in an accident, police departments, reviewing damage photographs, accident scenes, and relevant traffic laws.
Handled a high volume of claims promptly and accurately, while also providing a high level of customer service.
Coordinated inspections, repairs, and rentals for customers. As well as determined coverage for accidents in complex situations.
Licensed to handle claims in multiple states throughout New England.
Education
B.S. - Environmental Studies
Iona University
New Rochelle, NY
05.2019
Skills
Application evaluation
Lease management
Property management software
Customer service
Leadership Experience
Iona College, President of the Council for Greek Governance, 08/18, 05/19, Supervised an executive board of students as well as the members of Greek Life at Iona College., Coordinated recruitment for 10 Greek Organizations and served as a resource to students., Planned educational, service, and social events in collaboration with the Iona College Counseling Center, Off-Campus and Commuter Services, Mission and Ministry, and Student Development.
Iona College Senior Events Committee, Co-Chair, 09/20, 04/21, Planned multiple educational and recreational events for over 700 seniors in collaboration with Career Development, Student Development, and Alumni Relations.
Iona College GAEL Awards, 05/19, Iona College GAEL Award for Inspiration, Iona College GAEL Award for Sorority Woman of the Year
Section Chief at Dept. of Industrial Development, National Development Council (Taiwan)Section Chief at Dept. of Industrial Development, National Development Council (Taiwan)