Harlens Lubin
Boston
Summary
Dynamic and client-focused professional with a robust background in customer service, operations, and problem-solving across diverse industries. Adept at navigating high-pressure environments with poise and efficiency, ensuring seamless workflows and exceptional client experiences. Renowned for outstanding communication, conflict resolution, and the ability to cultivate trust with clients and colleagues. Highly adaptable, detail-oriented, and committed to delivering superior service in every role. Driven by professionalism, innovative problem-solving, and a results-oriented mindset.
Overview
2
2
years of professional experience
Work History
Salesperson
NORDSTROM
01.2024 - 12.2025
- Provided personalized shopping experiences in a high-volume retail setting, enhancing customer satisfaction and driving sales
- Provided exceptional, one-on-one service to a diverse clientele, ensuring a refined and personalized shopping experience
- Mastered multitasking in a high-volume retail setting, seamlessly managing customer interactions, transactions, and product inquiries with precision
- Maintained strict attention to detail in merchandising, ensuring product displays met company standards and enhanced the overall shopping environment
- Developed strong problem-solving skills, resolving customer concerns efficiently while maintaining a professional and solution-oriented approach
- Communicated effectively with clients and team members, fostering trust, increasing sales, and contributing to a cohesive work environment
- Uphold professionalism and adaptability, excelling under pressure while maintaining reliability and accountability in a dynamic, fast-paced industry
Sales Associate
UNIQLO
01.2024 - 12.2024
- Contributed to a high-performing retail environment by delivering exceptional customer service and supporting operational excellence
- Delivered exceptional customer service while upholding corporate standards, ensuring a welcoming and secure environment for both customers and employees
- Assisted management in enforcing operational procedures, maintaining store organization, cleanliness, and compliance with corporate policies
- Developed strong multitasking abilities by efficiently managing customer interactions, stocking, and maintaining visual merchandising standards in a fast-paced retail environment
- Strengthened problem-solving and conflict resolution skills by professionally addressing customer concerns and ensuring positive outcomes
- Maintained precision and efficiency in shipment processing and inventory organization, demonstrating strong attention to detail and logistical capabilities
- Excelled in a collaborative setting, working seamlessly with team members to optimize workflow, enhance customer experience, and support daily store operations
Education
Studio Arts Concentration / Industrial Design
Bunker Hill Community College
03.2025
Architecture & Design
University of Massachusetts-Dartmouth
01.2023
High School Diploma -
Brooke Charter High School
01.2022
Skills
- Microsoft Office Suite
- Retail Management Software
- Customer Relationship Management (CRM) Systems
- Point of Sale (POS) Systems
- Inventory Management Systems
- Data Analysis Tools
- Visual Merchandising Techniques
- Conflict Resolution Strategies
- Time Management Tools
- Communication Platforms
Accomplishments
- Consistently achieved high customer satisfaction ratings through exceptional service delivery.
- Streamlined operational procedures, enhancing store organization and compliance with corporate policies.
- Successfully resolved customer issues, fostering positive relationships and repeat business.
Timeline
Salesperson
NORDSTROM
01.2024 - 12.2025
Sales Associate
UNIQLO
01.2024 - 12.2024
Studio Arts Concentration / Industrial Design
Bunker Hill Community College
Architecture & Design
University of Massachusetts-Dartmouth
High School Diploma -
Brooke Charter High School
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