HARLENS LUBIN
Boston
Summary
Luxury retail professional with a track record of delivering elevated client experiences that go beyond the transaction. Skilled at reading clientele, anticipating needs before they are voiced, and crafting every interaction into a personalized, memorable encounter that reflects the standard of the brand. Brings a consultative approach to sales — listening first, advising with confidence, and ensuring each client leaves feeling genuinely valued. Experienced across fine jewelry and premium apparel, with a deep understanding of what it means to represent a brand at the highest level. Known for maintaining composure, discretion, and warmth in equal measure — the qualities that turn first-time visitors into loyal clients.
Overview
2
2
years of professional experience
Work History
Jewelry Consultant
Kay Jewelers
Boston, United States
05.2025 - Current
- Guided clients through the purchase of fine jewelry including diamond engagement rings, wedding bands, and luxury gift pieces, delivering a consultative and trust-forward sales experience.
- Developed in-depth product knowledge across precious metals, gemstones, and collections to confidently address client questions and close high-value transactions.
- Maintained immaculate jewelry displays and ensured all merchandise was presented to brand standards, contributing to a premium in-store environment.
- Collaborated with management to meet and exceed individual and store-level sales targets through proactive client outreach and relationship follow-up.
- Handled repairs, resizing consultations, and warranty services with accuracy and professionalism, ensuring seamless post-purchase client satisfaction.
Sales Associate
Nordstrom
Boston, United States
07.2024 - 02.2025
- Provided individualized and professional service to a varied clientele, creating a positive and premium shopping experience across all product categories.
- Maintained product displays with close attention to detail, ensuring all presentations met company visual merchandising standards.
- Managed multiple responsibilities in a high-volume environment, demonstrating composure and strong problem-solving under pressure.
- Demonstrated reliability and team accountability through flexible scheduling and consistent professionalism.
Retail Sales Associate
UNIQLO
Boston, United States
02.2024 - 07.2024
- Delivered excellent customer service in alignment with corporate standards, maintaining a welcoming and safe store environment.
- Supported management in upholding operational standards including cleanliness, organization, and policy compliance.
- Resolved client concerns professionally and effectively through trained conflict resolution techniques.
- Demonstrated strong organizational skills through accurate shipment processing and merchandise display supervision.
Education
Economics
University of Massachusetts Boston
09-2025
Interior Architecture & Design
UMass Dartmouth
09-2023
High School Diploma - undefined
Brooke Charter High School
06-2022
Skills
- Client Relationship Management: Building trust with diverse, high-value clientele through attentive, personalized service
- Product Knowledge: Fine jewelry, luxury apparel, brand storytelling, and visual merchandising
- Problem-Solving & Conflict Resolution: Trained in de-escalation and effective resolution of client concerns
- Professionalism & Reliability: Consistent punctuality, accountability, and a polished presence in all retail environments
- Tech Proficiency: Microsoft Word, Excel, PowerPoint; POS systems and inventory management software
Timeline
Jewelry Consultant
Kay Jewelers
05.2025 - Current
Sales Associate
Nordstrom
07.2024 - 02.2025
Retail Sales Associate
UNIQLO
02.2024 - 07.2024
High School Diploma - undefined
Brooke Charter High School
Economics
University of Massachusetts Boston
Interior Architecture & Design
UMass Dartmouth