Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Harmony Thien

Boston

Summary

Poised and attentive server well-versed in the hospitality industry with over 4 years of experience delivering elevated service in upscale restaurants. Known for possessing great interpersonal and communication skills, and a passion for delivering superior customer service and creating memorable guest experiences. Thrives in fast-paced environments, maintaining grace, precision, and a positive attitude whilst working under pressure.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Empire - Big Night Entertainment Group
05.2024 - Current
  • Managed high volume service in a high end restaurant, handling 4-6 table sections per shift, while maintaining a consistent table turnover rate
  • Memorized and recited complex menu items, including ingredients, allergens, sourcing, and preparation methods to effectively accommodate guests’ allergies and preference
  • Upheld fine dining standards by meticulously maintaining table settings, executing proper coursing and plate clearing ensuring a detail oriented experience throughout the meal.
  • Delivered personalized cocktail and bottle service to VIP clientele, ensuring an elevated guest experience through attentive service, product knowledge, and polished presentation in an upscale lounge environment.
  • Set up and executed private events for up to 200 guests, including full restaurant buyouts for weddings and corporate functions, ensuring memorable guest experiences.

Server

Estella’s
02.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled all financial transactions with accuracy, including cash, credit, and debit payments; efficiently processed orders and payments through POS systems while ensuring prompt, error-free input of food and beverage orders.
  • Provided high-energy cocktail and bottle service in a fast-paced nightlife environment, delivering VIP guest experiences, upselling premium bottles, and maintaining accuracy with large-volume orders under pressure.

Education

High School Diploma -

Excel High School
Boston, MA
06.2020

Skills

    Customer Service

    Guest Relations & Retention

    Multi Tasking

    Conflict Resolution

    Interpersonal

    Quality Oriented

    Time Management

    Cash Handling

Certification

TIPS

ServSafe

Timeline

Server

Empire - Big Night Entertainment Group
05.2024 - Current

Server

Estella’s
02.2023 - 02.2024

High School Diploma -

Excel High School

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Harmony Thien