Harry Snook
Centerville
Summary
Dedicated Director of Operations with a focus on operational efficiency and effective communication. Successfully managed multi-facility environmental services, ensuring compliance with safety regulations and enhancing customer satisfaction through proactive problem-solving.
Overview
11
11
years of professional experience
Work History
Director of Operations
Morton Hospital
Taunton
06.2022 - 05.2025
- Assisted in managing daily operational activities for the organization.
- Coordinated logistics and supply chain processes to ensure efficiency.
- Supported budget planning and resource allocation initiatives across departments.
- Directed daily operations of environmental services department across multiple facilities.
- Developed and implemented cleaning protocols for enhanced hygiene and safety standards.
- Trained staff on proper cleaning techniques and equipment usage for efficiency.
- Coordinated schedules and workflows to ensure optimal staffing levels at all times.
- Managed inventory of cleaning supplies and equipment to maintain operational readiness.
- Collaborated with other departments to support facility-wide health initiatives and programs.
- Oversaw compliance with local, state, and federal regulations related to environmental services.
- Evaluated staff performance and provided constructive feedback for continuous improvement.
- Resolved customer service issues raised by patients or visitors concerning environmental conditions within hospital facilities.
- Maintained records of incidents involving EVS staff members or related concerns.
- Coordinated with other departments to ensure all areas are kept clean and sanitary.
- Prepared reports on departmental operations including productivity measures, cost savings initiatives.
- Planned, scheduled, supervised and evaluated the work of EVS personnel.
- Conducted regular inspections of environmental areas to ensure compliance with safety regulations.
- Provided guidance on infection prevention practices in order to reduce healthcare associated infections.
Director of Operations
Crothall Services Group
Charlotte
04.2014 - 05.2025
- Assisted in managing daily operational activities for the organization.
- Coordinated logistics and supply chain processes to ensure efficiency.
- Supported budget planning and resource allocation initiatives across departments.
Education
High School Diploma -
Wall High School
Wall Township, NJ06-1975
Skills
- Supply chain coordination
- Staff training
- Operational efficiency
- Logistics coordination
- Customer service resolution
- Team leadership
- Process improvement
- Effective communication
- Problem solving
- Customer service management
- Customer relationship management
Affiliations
PanMass Challenge - Long Course - 5 times
Timeline
Director of Operations
Morton Hospital
06.2022 - 05.2025
Director of Operations
Crothall Services Group
04.2014 - 05.2025
High School Diploma -
Wall High School