Hassan Hassan
Chelsea
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and emergency response coordination. Known for integrity and detail-oriented approach, I enhanced safety measures and fostered strong relationships, significantly reducing security breaches through vigilant surveillance and effective access control management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Security Officer
Allied Universal Security Services
02.2019 - 05.2025
- Monitored premises to ensure safety and prevent unauthorized access.
- Conducted regular patrols to deter criminal activity and maintain order.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Documented daily activities, incidents, and security breaches in detailed reports.
- Implemented security protocols to enhance overall safety measures on-site.
- Assisted in training new staff on security procedures and emergency protocols.
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Conducted regular audits of security equipment, ensuring optimal functionality for maximum protection.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Maintained accurate records of daily activities and incident reports, contributing to an organized security operation.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
- Investigated suspicious activity, deterring potential criminal behavior and maintaining a secure environment.
- Managed access control systems for secure areas, preventing unauthorized entry and protecting valuable assets.
- Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Collaborated with law enforcement during investigations and incident responses.
- Utilized surveillance systems to monitor activities and ensure compliance with regulations.
- Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
- Ensured smooth traffic flow within parking lots by enforcing designated parking rules and regulations.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Customer Service
Preflight Parking
01.2017 - 01.2019
- Increased clientele through exceptional customer service and professional communication skills.
- Generated reports for customer service issues and repair records.
- Delivered exemplary customer service and warmly greeted guests.
- Implemented feedback mechanisms, enabling continuous improvement in customer service.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Enhanced customer service skills across organization with targeted training programs.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Provided sales and customer service assistance to walk-in traffic
- Provided excellent customer service, addressing concerns promptly and courteously.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Maintained exceptional customer service standards throughout every shift.
- Managed daily operations for better customer service and increased revenue.
- Provided exceptional customer service by addressing client inquiries promptly.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Enhanced branch operations by streamlining customer service processes.
- Increased customer service success rates by quickly resolving issues.
Education
GED - Business Management
Lumumba High School
Stone Town. Zanzibar 12.2004
Skills
- Quick learner
- Integrity and honesty
- Detail-oriented
- Patrol operations
- CCTV operation
- Self-defense techniques
- Security awareness training
- Incident reporting
- Physical security measures
- Alarm system management
- Security equipment operation
- Access control management
- Emergency response coordination
- Loss prevention strategies
- Vigilant surveillance
- Visitor screening procedures
- Security systems monitoring
- Crime prevention techniques
- Workplace safety
- Patrolling
- CCTV monitoring
- Security camera monitoring
Certification
Hard working person
Languages
English
Full Professional
Swahili
Native or Bilingual
Arabic
Limited Working
Timeline
Professional Security Officer
Allied Universal Security Services
02.2019 - 05.2025
Customer Service
Preflight Parking
01.2017 - 01.2019
GED - Business Management
Lumumba High School
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