Hassan Said
Chelsea
Overview
1
1
Certification
Work History
Customer Service Representative
PreFlight Airport Parking
Chelsea, MA
2014 - 2017
- Assisted customers with inquiries regarding parking services and reservations.
- Handled payment processing and transaction disputes efficiently.
- Resolved customer complaints, ensuring satisfaction and loyalty.
- Maintained accurate records of customer interactions and transactions.
- Implemented feedback mechanisms to enhance customer experience continuously.
- Developed knowledge of airport logistics to better assist customers with travel-related questions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Security Officer
Windwalker Security
Boston, MA
2017 - 2026
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control measures, verifying credentials of individuals entering restricted areas.
- Assisted in training new security personnel on protocols and emergency procedures.
- Documented daily activities and incidents in detailed reports for management review.
- Collaborated with team members to enhance response strategies during emergency drills.
- Utilized surveillance equipment to monitor activities, ensuring compliance with safety regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Education
High School Diploma - Business Administration
Lumumba High School
Zanzibar, Republic Of Tanzania 12-2008
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Detail-oriented
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
Certification
- Area of certification Training - Timeframe
Languages
English
Full Professional
Swahili
Native or Bilingual
Arabic
Professional Working
Timeline
Customer Service Representative
PreFlight Airport Parking
2014 - 2017
Security Officer
Windwalker Security
2017 - 2026
High School Diploma - Business Administration
Lumumba High School