Haylee Young
Beverly
Summary
Dynamic and dedicated Professional Pet Groomer with expertise in animal handling and grooming techniques honed at Petsmart. Recognized for enhancing client retention through exceptional customer service and effective communication. Experience grooming both canines and felines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Pet Groomer
Petsmart
04.2019 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Collaborated with team members to ensure efficient workflow and consistent quality of service across all groomers.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients and their pets.
- Mentored junior groomers as they developed their skills, providing guidance on best practices for specific breeds and situations.
Clerk
Journeyz
09.2018 - 04.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Cashier
Bed Bath & Beyond
08.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lynn Classical High School
Lynn, MA06-2019
Skills
- Cleanliness and organization
- Patience and empathy
- Animal handling expertise
- Pet grooming techniques
- Appointment scheduling
- Safe restraint practices
- Proper nail trimming
- Stress management techniques
- Customer service
- Active listening
- Effective communication
- Skin and coat care
- Ear cleaning techniques
- Sanitary area maintenance
- Pet safety
- Brushing and combing techniques
- Teamwork
- Time management
- Honest and dependable
- Relationship building
Certification
- Certified Pet Stylist, Petsmart - August 5th, 2022
Timeline
Professional Pet Groomer
Petsmart
04.2019 - Current
Clerk
Journeyz
09.2018 - 04.2019
Cashier
Bed Bath & Beyond
08.2017 - 08.2018
High School Diploma -
Lynn Classical High School
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