Hayley Perrin
Chelmsford
Summary
Experienced in mid-senior level operations management, this talented leader optimizes organizational efficiency and maintains strong relationships with external vendors and teammates. Their expertise is utilized in driving business plans and day-to-day activities. With a solid understanding of industry trends and excellent communication skills, they have a talent for identifying areas in need of improvement and implementing strategic changes. Highly results-driven and resilient, they have a track record of developing teams, improving processes, and increasing productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laboratory Operations Manager
Bluebird Bio
04.2023 - Current
- Manage and develop a lab operations team of two through training, coaching and mentorship. While also encouraging cross functional collaboration and providing performance feedback.
- Implemented and conducted process audits to identify areas for improvement. Improving operational excellence by streamlining the work order process and maximizing resource allocation for prompt issue resolution.
- Conducted regular performance reviews for employees, identifying areas for improvement and developing action plans to address them.
- Promote strong partnerships with third party vendors and internal teams, facilitating seamless coordination of maintenance activities and promoting a culture of continuous improvement.
- Develop and lead regularly cadenced team meetings to manage daily and/or weekly tasks. Through this laboratory work with cross functional groups has improved 30% in one year.
- Streamlined vendor management processes by 20% in the past year, optimizing maintenance schedules and negotiating service agreements to ensure cost-effectiveness and operational efficiency.
- Coordinate monthly work orders within Blue Mountain RAM CMMS and align maintenance with research schedules, reducing downtime
- Meticulously oversee lab consumables procurement, balancing cost-effectiveness with quality assurance to support cutting-edge research initiatives. By doing this, the laboratory saved 50% on consumable cost
- Implement data-driven strategies to enhance lab operations, resulting in reduced downtime and improved resource utilization across maintenance activities
Laboratory Technician
Charles River Laboratories
06.2021 - 04.2023
- Assisted laboratory managers to run successful operations with timely updates on project information
- Conducted precise analytical chemistry for oligonucleotide DNA mixtures, ensuring quality control and adhering to strict procedures for PCR commercial sample testing
- Assisted laboratory managers with timely project updates and operational support, contributing to successful team outcomes and efficient workflows
- Reviewed and authored Standard Operating Procedures, applying aseptic techniques to produce clean, efficient results and enhance laboratory processes
- Delivered high-quality data through meticulous adherence to protocols, ensuring accuracy in PCR testing and contributing to reliable commercial sample analysis
- Managed laboratory equipment calibration and maintenance, ensuring optimal performance for accurate and reliable PCR commercial sample testing
- Organized and maintained proper supply levels and daily-use reagents, supporting seamless operations for laboratory teams in DNA analysis
Customer Experience Coordinator (CEC)
TJ Maxx
06.2016 - 10.2021
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Optimized customer satisfaction through targeted product recommendations, leading to substantial revenue growth and enhanced customer loyalty
- Pioneered creative solutions to customer issues, fostering a positive shopping environment and significantly reducing complaint escalations
- Synergized with cross-functional teams to streamline processes, resulting in improved operational efficiency and customer service delivery
- Analyzed customer feedback to identify trends, informing strategic decisions that led to measurable improvements in product offerings and store layout
- Mentored new team members on product knowledge and customer service best practices, elevating overall team performance and customer satisfaction scores
- Drove sales growth by implementing effective upselling strategies and leveraging product expertise to meet customer needs, resulting in increased revenue
Education
B.S - Biology
Suffolk University
Boston, MA05.2021
Skills
- Customer Service
- Forecasting and scheduling
- Contract Negotiation Management
- Team leadership
- MS Office
- Computerized Maintenance Management System (Blue Mountain RAM)
- Health and safety compliance
- Workforce management
- Project planning and development
- SOP Development
- Vendor & Contract Negotiation
- Planning & Scheduling Management
- Corrective Maintenance
Certification
- CPR/AED Certification
- DOT Hazardous Materials Regulations Triumvirate Environmental 2024 December
- International Air Transport Association (IATA) Triumvirate Environmental 2024 August
Timeline
Laboratory Operations Manager
Bluebird Bio
04.2023 - Current
Laboratory Technician
Charles River Laboratories
06.2021 - 04.2023
Customer Experience Coordinator (CEC)
TJ Maxx
06.2016 - 10.2021
- CPR/AED Certification
- DOT Hazardous Materials Regulations Triumvirate Environmental 2024 December
- International Air Transport Association (IATA) Triumvirate Environmental 2024 August
B.S - Biology
Suffolk University
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