Hayley Swift
Middleboro
Summary
Passionate about my work environment, I have gained extensive knowledge over many years of experience in various different settings. Taking counseling principles and practices very seriously, always seeking to expand my knowledge and experience amongst a forever changing domain. Adept at creating individualized treatment plans and leading group therapy sessions. I am committed to creating safe, supportive environment for all participants.
Overview
13
13
years of professional experience
Work History
CRA Counselor MCI Norfolk
Spectrum Health Systems
08.2022 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Licensed Pharmacy Technician
Walgreens Pharmacy
01.2016 - 09.2022
- To tend to patient needs, fill prescriptions, enter prescriptions into computer systems, organize medications, manage the register, answer appropriate patient questions, and clean/maintain the pharmacy area, handle specialty care tasks such as personalized med packs all while providing a polite and helpful patient experience.
Waitress and Cashier
The Grill and Eye
06.2016 - 09.2016
- To take customer order, clean and set tables, wash dishes, manage the register, vacuum and mop floors, and provide a polite and helpful customer service
Snowboard Instructor
Blue Hills Ski Area
01.2012 - 04.2015
- To teach people of all ages the basics of level one snowboarding, cover any open lessons, assist other instructors with their lessons, and organize lesson plans all while most importantly providing a safe but fun learning experience
Education
Bachelor's - Criminal Justice
Bridgewater State University
Bridgewater, MA03.2025
High School Diploma -
Weymouth High School
Weymouth, MA01.2016
Skills
- Team building
- Organizational Skills
- Data Entry
- Time Management
- Communication Skills
- Attention to detail
- Skilled in intake interviewing
- Counseling
- HIPAA
- Self-care strategies
- Crisis intervention techniques
- Behavior monitoring
- Adept at conflict resolution
- Anger management
- Client records management
- Treatment Planning
- Treatment plans
- Empathy development
- Relapse prevention
- Suicide prevention
- Client needs assessment
- Intake assessments
- Crisis intervention
- Intervention planning
- Interventions
- Motivational interviewing
- Needs assessment
- Care planning
- Client counseling
- Grief counseling
- Family dynamics
- Assertiveness training
- Personal development sessions
- Substance abuse counseling
- Behavior modification
Additional Information - Authorized To Work
Yes
Timeline
CRA Counselor MCI Norfolk
Spectrum Health Systems
08.2022 - Current
Waitress and Cashier
The Grill and Eye
06.2016 - 09.2016
Licensed Pharmacy Technician
Walgreens Pharmacy
01.2016 - 09.2022
Snowboard Instructor
Blue Hills Ski Area
01.2012 - 04.2015
Bachelor's - Criminal Justice
Bridgewater State University
High School Diploma -
Weymouth High School
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