Heather Berg
North Andover
Summary
Dynamic and results-driven professional with extensive experience as a Massage Therapist and Office Manager at Merrimack Valley Bodywork. Expert in treatment planning and reflective listening, fostering strong client relationships while enhancing service delivery. Proven ability to implement effective business strategies, leading to increased revenue and improved customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Administrative Specialist
United States Army Reserve
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Handled incoming and outgoing mail.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Massage Therapist/Office Manager
Merrimack Valley Bodywork
11.2018 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Business Owner
Self-employed
09.2004 - 10.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Tracked trends and suggested enhancements to both challenge and refine product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Education
Licensed Massage Therapy Certificate - Massage
New Hampshire Institute For Massage Therapy
Hudson, NHBachelor of Science - Criminal Justice, Minor in Psychology
University of Massachusetts, Lowell
Lowell, MASkills
- Reflective listening
- Stress management techniques
- Treatment Planning
- Customer consultation
- Administrative support
- Front desk management
Timeline
Massage Therapist/Office Manager
Merrimack Valley Bodywork
11.2018 - Current
Business Owner
Self-employed
09.2004 - 10.2017
Administrative Specialist
United States Army Reserve
Licensed Massage Therapy Certificate - Massage
New Hampshire Institute For Massage Therapy
Bachelor of Science - Criminal Justice, Minor in Psychology
University of Massachusetts, Lowell