Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Berg

North Andover

Summary

Dynamic and results-driven professional with extensive experience as a Massage Therapist and Office Manager at Merrimack Valley Bodywork. Expert in treatment planning and reflective listening, fostering strong client relationships while enhancing service delivery. Proven ability to implement effective business strategies, leading to increased revenue and improved customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Administrative Specialist

United States Army Reserve
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
  • Handled incoming and outgoing mail.
  • Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.

Massage Therapist/Office Manager

Merrimack Valley Bodywork
11.2018 - Current
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.

Business Owner

Self-employed
09.2004 - 10.2017
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Tracked trends and suggested enhancements to both challenge and refine product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.

Education

Licensed Massage Therapy Certificate - Massage

New Hampshire Institute For Massage Therapy
Hudson, NH

Bachelor of Science - Criminal Justice, Minor in Psychology

University of Massachusetts, Lowell
Lowell, MA

Skills

  • Reflective listening
  • Stress management techniques
  • Treatment Planning
  • Customer consultation
  • Administrative support
  • Front desk management

Timeline

Massage Therapist/Office Manager

Merrimack Valley Bodywork
11.2018 - Current

Business Owner

Self-employed
09.2004 - 10.2017

Administrative Specialist

United States Army Reserve

Licensed Massage Therapy Certificate - Massage

New Hampshire Institute For Massage Therapy

Bachelor of Science - Criminal Justice, Minor in Psychology

University of Massachusetts, Lowell
Heather Berg