Heather Campbell
Methuen
Summary
Customer-focused employee with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. A team player and quick learner with over 5 years in the service industry who is looking to grow.
Overview
6
6
years of professional experience
Work History
Head Cashier/Customer Service
Lowe's Home Improvement
Lowell
11.2025 - Current
- Provide customer service while maintaining company policies.
- Train new associates for front end positions.
- Utilize multiple computer systems to help customers with issues regarding orders, services and payments.
- Supervise cashier team to ensured efficient customer transactions.
- Resolve customer complaints and escalate issues to management as needed.
- Ensure all cashiers are trained in store policies and procedures, as well as safety protocols.
- Assist other departments when needed by providing additional support during busy periods.
Customer Service Associate
Lowe's Home Improvement
Lowell
04.2025 - 11.2025
- Provided customers with assistance regarding returns, orders, deliveries and payments.
- Maintained company policies and procedures.
- Answered phone calls to assist with or direct questions.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Handled customer complaints and resolved issues promptly to ensure satisfaction.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Mens and Kids Coordinator
TJ Maxx/Homegoods
Salem
10.2019 - 02.2025
- Merchandise products for the sales floor
- Maintain cleanliness of store
- Mentor new associates
- Handle customer transactions
Education
High school diploma -
Reading Memorial High School
Reading, MASkills
- Communication skills
- Phone etiquette
- Organizational skills
- Computer operations
- Problem-solving
- Mentoring
- Team Player
- Conflict resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Head Cashier/Customer Service
Lowe's Home Improvement
11.2025 - Current
Customer Service Associate
Lowe's Home Improvement
04.2025 - 11.2025
Mens and Kids Coordinator
TJ Maxx/Homegoods
10.2019 - 02.2025
High school diploma -
Reading Memorial High School