Heather Fitzgibbons
Brockton
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Department Manager
Floor & Decor
Avon
04.2023 - Current
- Assisted in daily operations of retail department to ensure smooth workflow.
- Delegated tasks among staff members effectively.
- Trained new employees on product knowledge and customer service standards.
- Managed inventory levels and organized product displays for optimal presentation.
- Communicated with customers to provide assistance and resolve inquiries promptly.
- Maintained cleanliness and organization of the department to meet store standards.
- Ensured that all safety protocols were followed in accordance with company policy.
- Coordinated daily operations within the department.
- Managed inventory of supplies for the department including ordering new items as necessary.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
Barista
Starbucks
Brockton
05.2022 - 04.2023
- Prepared and served high-quality beverages to customers.
- Operated espresso machines and other equipment safely and efficiently.
- Managed inventory by restocking supplies and organizing storage areas.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness of workstations, dining areas, and equipment daily.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Followed health and safety guidelines to maintain a safe environment for customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Cashier
Demoulas Market Basket
Brockton
04.2012 - 03.2022
- Operated cash register and processed customer transactions efficiently.
- Handled customer inquiries and resolved issues with professionalism.
- Maintained accurate cash drawer and tracked daily sales reports.
- Provided excellent customer service to enhance shopping experience.
- Assisted in training new cashiers on procedures and systems.
- Collaborated with team members to ensure smooth checkout operations.
- Managed inventory of bags and supplies at checkout area.
- Ensured cleanliness and organization of checkout stations throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Bachelor of Arts - English Literature
Mount Ida College
Newton, MA 08.2009 - 05.2011
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Task delegation
- Safety compliance
- Time management
- Problem solving
- Effective communication
- Workflow optimization
- Customer service
References
References available upon request.
Timeline
Assistant Department Manager
Floor & Decor
04.2023 - Current
Barista
Starbucks
05.2022 - 04.2023
Cashier
Demoulas Market Basket
04.2012 - 03.2022
Bachelor of Arts - English Literature
Mount Ida College
08.2009 - 05.2011