Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Groves

Middleboro

Summary

Dynamic sales associate with a proven track record at Spirit Halloween Super Store, excelling in customer service and upselling techniques. Recognized for enhancing customer satisfaction and achieving sales targets through effective product recommendations and relationship building. Skilled in inventory control and fostering teamwork to drive store performance.

Overview

18
18
years of professional experience

Work History

Sales Associate

Spirit Halloween Super Store
09.2025 - 10.2025
  • Assisted customers in product selection, enhancing shopping experience and satisfaction.
  • Operated point-of-sale system efficiently, ensuring accurate transaction processing.
  • Collaborated with team to maintain store organization and visual merchandising standards.
  • Trained new associates on sales techniques and store procedures to improve team performance.
  • Managed inventory levels, conducting regular stock checks to minimize discrepancies.
  • Implemented promotional displays, driving product awareness and seasonal sales initiatives.
  • Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
  • Analyzed sales trends to provide feedback for strategic planning and inventory management improvements.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Dollar Tree
05.2025 - 08.2025
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted customers in product selection, enhancing shopping experience and satisfaction.
  • Operated point-of-sale system efficiently, ensuring accurate transaction processing.
  • Collaborated with team to maintain store organization and visual merchandising standards.
  • Trained new associates on sales techniques and store procedures to improve team performance.
  • Managed inventory levels, conducting regular stock checks to minimize discrepancies.
  • Implemented promotional displays, driving product awareness and seasonal sales initiatives.
  • Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Rural Mail Carrier

USPS
01.2008 - 03.2019
  • Efficiently delivered mail and packages to designated rural routes.
  • Handled daily operations by managing postal supplies and equipment inventory.
  • Maintained accuracy in handling all mail transactions.
  • Operated delivery vehicles in strict compliance with safety standards.
  • Delivered mail and packages efficiently to designated rural routes.
  • Managed inventory of postal supplies and equipment for daily operations.
  • Ensured accurate processing of outgoing and incoming mail items.
  • Maintained compliance with safety protocols while operating delivery vehicles.
  • Adapted to changing weather conditions to ensure timely deliveries.
  • Collaborated with team members to resolve delivery issues effectively.
  • Provided exceptional customer service by addressing inquiries and concerns.
  • Trained new staff on route navigation and operational procedures.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Organized mail ahead of delivery runs for correct routing.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Enhanced operational efficiency by providing feedback on route optimizations.
  • Adapted to new delivery routes quickly, demonstrating flexibility and commitment to service continuity.
  • Increased efficiency by organizing mail and parcels before delivery, minimizing time spent on each route.
  • Enhanced reliability of mail service by maintaining exceptional attendance record.
  • Assisted in training new mail carriers, improving team performance and service quality.
  • Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
  • Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
  • Reduced customer complaints by promptly addressing and resolving delivery issues.
  • Implemented strategies for managing undeliverable mail, reducing backlog significantly.
  • Enhanced community access to postal services by diligently completing daily mail delivery routes regardless of weather conditions.
  • Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
  • Maintained accurate records of deliveries and pickups to streamline postal operations.
  • Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
  • Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
  • Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Education

Medical Assistant

Bay State
Middleboro, MA

High School Diploma -

Middleboro High
Middleboro, MA
09.1999

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Complex Problem-solving
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Order processing
  • Sales goals attainment
  • Display setup
  • Brand promotion
  • Point of sale operation
  • Negotiation tactics
  • Product promotions
  • Relationship selling
  • Business development
  • Shipment processing
  • Promotional support
  • Fraud detection
  • Fitting room maintenance
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Merchandising
  • Upselling and cross selling
  • Written and oral communication skills
  • Excellent communication skills
  • Hospitality and accommodation
  • Positive and professional
  • Inventory control procedures

Timeline

Sales Associate

Spirit Halloween Super Store
09.2025 - 10.2025

Sales Associate

Dollar Tree
05.2025 - 08.2025

Rural Mail Carrier

USPS
01.2008 - 03.2019

Medical Assistant

Bay State

High School Diploma -

Middleboro High

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Heather Groves