Heather Kent
Franklin
Summary
Dynamic professional utilizing strong problem-solving skills. Recognized for enhancing operational efficiency and customer satisfaction through effective teamwork and collaboration.
Overview
21
21
years of professional experience
Work History
Sales Associate
Old Navy, Gap
11.2011 - 02.2019
- Maintained organized merchandise displays to enhance customer engagement.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Trainer’s Warehouse
02.2006 - 01.2008
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Processed Purchase Orders daily for national customers in a timely fashion
- Assisted with Accounts Payable to ensure timely payment from customers
Footwear Allocator
Reebok Corporate
10.2003 - 11.2005
- Monitored sales trends to inform stock replenishment decisions and enhance inventory
- Utilized forecasting tools to anticipate demand fluctuations and adjust allocations accordingly.
- Addressed stock imbalances through timely inter-store transfers, ensuring merchandise availability for customers.
- Monitored sales performance daily, adjusting allocations based on market fluctuations and demand patterns.
- Generated sales-to-stock reports to monitor store inventory levels.
- Optimized inventory allocation by analyzing sales trends and customer demands.
Mutual Fund Accountant
State Street Bank and Trust Company
06.1998 - 09.2003
- Reconciled daily mutual fund transactions, ensuring accuracy and compliance with regulatory requirements
- Analyzed discrepancies in fund accounting, collaborating with team members to resolve issues promptly.
- Implemented process improvements that streamlined workflows and reduced errors in fund accounting operations.
- Mentored junior staff on accounting principles and software applications, fostering skill development within the team.
- Reconciled daily trading transactions to ascertain necessary month-end adjustment measures.
- Collaborated with fund managers regularly to align efforts to confirm accurate financial reporting.
- Liaised between portfolio managers and operations teams to resolve any discrepancies or issues with trade settlements or reconciliations.
Education
Bachelor of Science - Communications
Assumption University
Worcester, MASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Volunteer Positions
Room parent for several years K-5. Responsibilities include providing support for classroom teachers, gather parent information for easy communications for school events
Chairperson for middle school events. Researching vendors to ensure optimal pricing, organizing volunteers and communicating food allergy protocols.
Timeline
Sales Associate
Old Navy, Gap
11.2011 - 02.2019
Customer Service Representative
Trainer’s Warehouse
02.2006 - 01.2008
Footwear Allocator
Reebok Corporate
10.2003 - 11.2005
Mutual Fund Accountant
State Street Bank and Trust Company
06.1998 - 09.2003
Bachelor of Science - Communications
Assumption University
Similar Profiles
Jillian BecksJillian Becks
Retail Sales Associate at Old Navy, GapRetail Sales Associate at Old Navy, Gap
Stacey EguiaStacey Eguia
Assistant Manager at Old Navy, GapAssistant Manager at Old Navy, Gap
Ana UmanzorAna Umanzor
Sales Associate at Old Navy, GapSales Associate at Old Navy, Gap
Theodore CastellucciTheodore Castellucci
Professional Drummer at Self EmployedProfessional Drummer at Self Employed
Sylvia ZajacSylvia Zajac
Clinical Therapist at VitalCore Health StrategiesClinical Therapist at VitalCore Health Strategies