Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Heather Mann

Rehoboth

Summary

Strategic Human Resources Senior Leader with over 10 years of experience driving enterprise-wide people strategies across healthcare, manufacturing, and financial services. Proven ability to lead complex labor relations, guide organizational transformation, and align talent strategy with business goals. Trusted partner to the C-suite, with deep expertise in engagement, workforce planning, DEI, and leadership development. Dynamic and results-oriented Human Resources Business Partner with several years of experience driving organizational success through strategic HR initiatives. Proven expertise in aligning HR strategies with business objectives to optimize talent acquisition, employee development, and retention. Adept at fostering positive workplace culture and enhancing employee engagement through effective communication and collaboration. Strong leadership skills combined with a deep understanding of employment laws and regulations. Dedicated to delivering innovative HR solutions that support company growth and enhance employee satisfaction.

Overview

14
14
years of professional experience

Work History

Senior HR Business Partner

Care New England
Providence
06.2023 - Current
  • Serve as a trusted HR advisor to executive leadership, driving alignment between enterprise workforce strategy and long-term organizational goals across a multi-hospital system.
  • Lead labor relations initiatives, including grievance handling, contract interpretation, and union negotiations. Decreased arbitrations by 70%.
  • Investigate and resolve complex employee relations issues.
  • Analyzed workforce data to identify trends and inform decision-making processes.
  • Designed and implemented leadership development programs based on organization-wide training needs analysis.

Senior HR Manager

The Kraft Group
Foxborough
11.2021 - 05.2023
  • Directed HR strategy for a multi-location manufacturing organization, overseeing union and non-union environments across five states.
  • Analyzed workforce metrics to inform strategic planning and decision-making processes.
  • Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
  • Identified potential areas of risk or non-compliance with applicable laws and regulations concerning employment practices.

Talent Acquisition Manager

The Kraft Group
Foxb
08.2021 - 11.2021
  • Led an enterprise-wide talent acquisition strategy across 10+ business units within a $5B multi-industry organization, encompassing manufacturing, logistics, and corporate services.
  • Designed and executed KPI-driven recruitment initiatives, sustaining a less than 5% vacancy rate across union and non-union environments.
  • Oversaw full-cycle recruitment, enhancing candidate experience and hiring manager satisfaction scores.
  • Developed recruitment strategies to attract top talent across various departments.

HR & Recruiting Manager

Coastal1 Credit Union
Pawtucket
05.2019 - 07.2021
  • Managed the full-cycle recruitment process including sourcing, interviewing, reference checks, offer negotiation and onboarding activities.
  • Developed recruitment strategies to attract top talent for diverse roles.
  • Designed onboarding programs to enhance new hire integration and engagement.
  • Conducted exit interviews for departing employees in order to gain insights about their experiences at the company.

HR Assistant

Coastal1 Credit Union
Pawtucket
07.2016 - 05.2019
  • Processed payroll for diverse employee groups using advanced payroll software.
  • Managed FMLA leave requests and ensured compliance with federal regulations.
  • Maintained employee records, and conducted regular audits of HR files to maintain compliance with regulatory standards.
  • Responded to employee inquiries regarding benefits, policies, and procedures promptly.
  • Organized company events to foster team building and enhance workplace culture.

Teller Operations Supervisor

Coastal1 Credit Union
Pawtucket
06.2011 - 07.2016
  • Supervised daily teller operations and ensured compliance with policies.
  • Trained staff on customer service standards and operational procedures.
  • Managed scheduling and staffing to meet service demands efficiently.
  • Conducted regular audits of cash drawers to ensure accuracy of balances and prevent losses due to errors or theft.
  • Investigated discrepancies between actual amounts received versus expected figures reported in daily transaction summaries.

Education

Master of Science - Human Resources Management

Johnson & Wales University
Providence, RI
01.2019

Bachelor of Science - Human Resources Management

Johnson & Wales University
Providence, RI
01.2017

Associate of Science - Business Administration

Community College of Rhode Island
Warwick, RI
01-2014

Skills

  • Strategic workforce planning
  • Employee and labor relations
  • Talent acquisition and retention
  • Healthcare compliance
  • Leadership development
  • Change management
  • Leave management
  • HR policy design
  • Conflict resolution
  • Data-driven decision making
  • Employment law compliance
  • Diversity, equity, and inclusion

References

References available upon request.

Timeline

Senior HR Business Partner

Care New England
06.2023 - Current

Senior HR Manager

The Kraft Group
11.2021 - 05.2023

Talent Acquisition Manager

The Kraft Group
08.2021 - 11.2021

HR & Recruiting Manager

Coastal1 Credit Union
05.2019 - 07.2021

HR Assistant

Coastal1 Credit Union
07.2016 - 05.2019

Teller Operations Supervisor

Coastal1 Credit Union
06.2011 - 07.2016

Master of Science - Human Resources Management

Johnson & Wales University

Bachelor of Science - Human Resources Management

Johnson & Wales University

Associate of Science - Business Administration

Community College of Rhode Island

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