Heather O'Neill
Chicopee
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Trinity Health of New England
11.2024 - Current
- Assisting the provider with examinations and procedures
- Preparing exam rooms for patients
- Sterilization of instruments
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Residential Support Specialist/Lead Support Specia
Mental Health Association Inc.
01.2020 - Current
- Educated residents and families about available services and resources.
- Referred residents to additional medical or community resources.
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Helped residents with activities of daily living, grooming and feeding.
- Monitored resident safety and security at residence and on outings in community.
- Planned and implemented appropriate activities to encourage residents to be social and active.
- Dispensed medications and documented passes to update individual records.
- Worked with residents to develop meal preparation and cleaning skills.
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
- Managed medications and oversaw compliance with personal treatment plans.
- Counseled residents and provided emergency response to handle crisis situations.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
Medical Assistant
Trinity Health of New England
01.2022 - 08.2023
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant/Medical Receptionist
Western Mass Gastroenterology Associates
03.2017 - 05.2019
- Set up appointments for physician visits and procedures using calendar software.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Certificate - Medical Assitstant
Branford Hall Career Institute
Springfield, MA03.2013
Skills
- Understands medical procedures
- Medical terminology knowledge
- EKG set up and monitoring
- Administering Medications
- Specimens collection and processing
- Vital sign monitors
- Quick problem solver
- Data entry
- CPR Certified
- EHR Software
- Patient Referral
- Detail-Oriented
- Preparing Treatment Rooms
- HIPAA Compliance
Education and Training
other
Certification
CPR certified
First Aid certified
MAP certified
Timeline
Medical Assistant
Trinity Health of New England
11.2024 - Current
Medical Assistant
Trinity Health of New England
01.2022 - 08.2023
Residential Support Specialist/Lead Support Specia
Mental Health Association Inc.
01.2020 - Current
Medical Assistant/Medical Receptionist
Western Mass Gastroenterology Associates
03.2017 - 05.2019
Certificate - Medical Assitstant
Branford Hall Career Institute
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