Heather Santos
Sturbridge
Summary
Dedicated and results-driven Remote Outpatient Therapist at Lorenzi Health, skilled in crisis intervention and mental health counseling. Proven ability to develop tailored treatment plans and collaborate with multidisciplinary teams, enhancing client outcomes. Passionate about delivering compassionate care while effectively managing case management processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Intake Social Worker
Lorenzi Health
Holyoke
04.2025 - Current
- Executed intake and triage processes for CBHI program, ensuring accurate database updates.
- Completed initial psychosocial assessments and facilitated client referrals and assignments.
- Managed billing and verified insurance information for seamless service provision.
- Maintained comprehensive client database to support efficient case management.
Remote Outpatient Therapist
Lorenzi Health
Holyoke
04.2023 - Current
- Conducted assessments to evaluate clients' mental health needs, customizing treatment plans accordingly.
- Delivered therapy in individual and family settings through telehealth platforms.
- Collaborated with multidisciplinary teams to guarantee comprehensive care and effective interventions.
Field Supervisor /Recruiter
In Home Senior Services
Gorham
04.2019 - 06.2022
- Handled recruiting accounts, sourcing top-tier candidates for diverse roles.
- Conducted phone screenings and initial interviews to identify potential hires.
- Performed intake and reassessment interviews to assess candidate suitability.
- Completed quarterly employee performance assessments to drive continuous improvement.
- Led all marketing initiatives, creating promotional materials to enhance brand visibility.
- Managed company website, ensuring up-to-date and relevant content.
- Oversaw social media platforms, crafting engaging and targeted content.
Care Manager/Social Worker
Seniors Plus
Lewiston
04.2016 - 03.2020
- Coordinated care and provided remote/telephonic case management services to seniors and adults with disabilities.
- Oversaw insurance payments and assisted in locating and obtaining resources and health services.
- Assisted in locating and obtaining essential resources and health services for clients.
Child Protective Caseworker
Department of Health and Human Services
Biddeford
04.2010 - 03.2016
- Conducted home visits to investigate allegations of child abuse and neglect, gathering information from families and witnesses.
- Developed comprehensive case plans for children and families, coordinating services such as counseling and housing.
- Provided crisis intervention and support to children and families, ensuring safety and well-being.
Crisis Worker
Sweetser, Crisis Stabilization Unit
Saco
09.2006 - 01.2013
- Provided direct support to children and adolescents facing mental health crises in short-term treatment facility.
- Collaborated with hospital staff, psychiatrists, and mobile crisis clinicians for client admissions.
- Conducted family orientations and comprehensive assessments for incoming clients.
- Managed and dispensed psychotropic medications according to established medication protocols.
- Documented and maintained detailed client records, including progress and behavioral notes.
- Developed individualized crisis management plans alongside clients and families, establishing treatment goals.
Education
Master's - Business Administration
Southern New Hampshire University
05.2020
Master's - Psychology
Southern New Hampshire University
01.2017
Bachelor of Science - Sociology/Social Work
New York Institute of Technology
Schenectady01.2011
Skills
- Behavioral therapy
- Crisis intervention and management
- Individual and group counseling
- Cognitive behavioral therapy
- Home care services
- Social work and case management
- Intake assessments
- Mental health counseling
- Psychotherapy techniques
- Child and family counseling
- Interviewing skills
- Billing processes
Certification
- CANS Certified, Present
- PCA, 04/01/21, Present
- LSW, Licensed Social Worker
Additional Information
First Aid and CPR Certified, Certified Behavioral Health Professional
Personal Information
Title: Clinician
Groups
National Association of Social Workers, 04/01/13, Present
American Counseling Association, 9/1/2025, Present
International Association for Resilience and Trauma Counseling, 9/1/2025, Present
Timeline
Intake Social Worker
Lorenzi Health
04.2025 - Current
Remote Outpatient Therapist
Lorenzi Health
04.2023 - Current
Field Supervisor /Recruiter
In Home Senior Services
04.2019 - 06.2022
Care Manager/Social Worker
Seniors Plus
04.2016 - 03.2020
Child Protective Caseworker
Department of Health and Human Services
04.2010 - 03.2016
Crisis Worker
Sweetser, Crisis Stabilization Unit
09.2006 - 01.2013
Master's - Business Administration
Southern New Hampshire University
Master's - Psychology
Southern New Hampshire University
Bachelor of Science - Sociology/Social Work
New York Institute of Technology