Heather Schmidt
Bourne
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively with a team or unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
In-Home Senior Caregiver
Care.com HomePay
Falmouth
09.2025 - Current
- Provided compassionate companionship and support to seniors in their home environments.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Managed medication schedules to ensure timely and accurate administration for client.
- Communicated effectively with family members regarding client well-being and care updates.
- Coordinated transportation for client to medical appointments and social activities.
- Assisted with activities of daily living such as bathing, dressing, toileting, and grooming.
- Encouraged independence while helping with basic needs like eating meals, personal hygiene care and medication reminders.
- Promoted socialization through conversation and engaging activities.
- Transported seniors to doctor visits or other necessary outings using own vehicle.
- Facilitated recreational activities such as reading aloud, playing cards, board games, or going for walks, outings.
- Provided companionship and emotional support to elderly clients in their homes.
- Implemented emergency procedures quickly when needed.
- Performed housekeeping tasks including laundry, vacuuming, dusting, and cleaning bathrooms.
- Developed strong relationships with family members of clients to ensure quality care was being provided.
- Assisted clients with bathing, dressing, and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
City Carrier Assistant
United States Postal Service, USPS
Centerville
02.2025 - 07.2025
- Delivered mail and packages to residential and business addresses.
- Sorted incoming and outgoing mail using automated systems.
- Assisted customers with inquiries and provided postal service information.
- Operated postal vehicles safely while following traffic regulations.
- Ensured timely dispatch of mail by adhering to established schedules.
- Maintained accurate records of deliveries and customer transactions.
- Collaborated with team members to streamline delivery processes.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
- Organized packages in route sequence and delivered to correct addresses.
- Prepared mail in sequence of delivery for optimal productivity.
- Adhered to all USPS policies and procedures when performing job duties.
- Operated hand-held scanners to track packages during delivery process.
- Ensured compliance with all safety regulations while operating motor vehicle.
- Acquired customer signature for registered and insured mail.
- Inspected vehicles daily to ensure safe operation.
- Assisted customers with completing forms for special services such as certified or registered mail.
- Provided assistance in resolving any issues related to undeliverable or misdirected mail.
- Loaded mail onto trucks according to established procedures.
- Assisted customers with package pickups, deliveries, and inquiries.
- Collected customs charges, postage due and C.O.D. payments.
- Reported any suspicious activity observed while delivering mail.
- Maintained logs of deliveries and pickups.
- Communicated regularly with supervisor regarding changes in route or schedule.
- Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
- Researched road conditions for assigned route to identify road construction and potential delays.
- Inspected equipment regularly for signs of wear or damage.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Routed all classes of mail in sequence of delivery along established route.
- Used road maps or GPS to verify routes and designated addresses.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Recorded address changes to redirect mail for residences or businesses.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Family Babysitter
Care.com Inc
Bourne
06.2024 - 10.2024
- Supervised children in a safe and nurturing environment.
- Planned and organized engaging activities for various age groups.
- Communicated effectively with parents about children's needs and progress.
- Provided emotional support and guidance during challenging situations.
- Adapted care strategies based on individual children's preferences and needs.
- Provided a safe, nurturing environment for the children while parents were away.
- Performed light housekeeping duties such as laundry and tidying up common areas used by the kids.
- Took children out on walks or to playgrounds to encourage physical activity.
- Assisted children in developing good hygiene habits such as brushing teeth and washing hands.
- Communicated regularly with parents about any changes in routine or behavior observed in their child and children.
- Enforced rules set by the parents regarding television time, toys, snacks.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Educational Support Professional
Bourne Public Schools
Bourne
08.2017 - 03.2024
- Assisted in the implementation of individualized education plans and behavior support plans for students with special needs.
- Provided support to teachers, administrators, and other school personnel in order to ensure a safe learning environment.
- Monitored student behavior and provided appropriate interventions when needed.
- Adhered to strict confidentiality protocols while handling sensitive information about students or families.
Paraprofessional
Lawrence Public Schools Usd 497
Lawrence
06.2012 - 08.2017
- Created and maintained positive relationships with students, parents, and colleagues.
- Utilized effective communication strategies when interacting with diverse populations.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Attended in-services, workshops and seminars.
- Managed each student's progress via data collection and graphing.
Secretary
Michael Robert's Insurance Agency
North Andover
01.2010 - 02.2012
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel.
- Answered calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Prepared bank deposits by verifying and balancing receipts and bringing cash and checks to banks.
Education
North Andover High School
North Andover, Massachusetts Some College (No Degree) - Criminal Justice
University of Massachusetts - Lowell
Lowell, MASkills
- Excellent Communication and Interpersonal Skills
- Quickbooks
- Organization
- Mail distribution
- Confidentiality understanding
Certification
- CPR and First Aid Certified
Education and Training
other
References
References available upon request.
Timeline
In-Home Senior Caregiver
Care.com HomePay
09.2025 - Current
City Carrier Assistant
United States Postal Service, USPS
02.2025 - 07.2025
Family Babysitter
Care.com Inc
06.2024 - 10.2024
Educational Support Professional
Bourne Public Schools
08.2017 - 03.2024
Paraprofessional
Lawrence Public Schools Usd 497
06.2012 - 08.2017
Secretary
Michael Robert's Insurance Agency
01.2010 - 02.2012
North Andover High School
Some College (No Degree) - Criminal Justice
University of Massachusetts - Lowell