Heather Tyck
Dudley
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PCA
Tempus Unlimited
Stoughton, MA
02.2021 - Current
- Provided direct personal care assistance to clients, ensuring comfort and safety in daily activities.
- Assisted individuals with mobility challenges, promoting independence and enhancing quality of life.
- Monitored clients' health conditions and reported changes to healthcare professionals for timely interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans tailored to individual needs.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Insurance Support Services
MAPFRE Insurance
Webster, MA
04.2014 - 10.2022
- Provided comprehensive support to customers via phone, email, and chat channels.
- Collaborated with cross-functional teams to address and resolve complex issues promptly.
- Trained new team members on best practices for customer service excellence.
- Implemented process improvements that streamlined workflows and reduced response times.
- Support adjusters with managing the claim file
- Upload all claim documents/ input within file
Front End Team Lead
Price Chopper
Webster, MA
02.2006 - 11.2021
- Led front-end team in delivering exceptional customer service experiences.
- Streamlined checkout processes to enhance efficiency and reduce wait times.
- Trained and mentored staff on best practices for customer interactions and all front end duties.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented new point-of-sale systems to improve transaction accuracy.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Change weekly sale signs
- Change/ mange product tags within floor and in system
Education
Associate of Science - Business Administration
Qcc
Worcester, MA05.2027
Skills
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Excellent communication
- Organization and time management
Certification
- Licensed -Cosmotogist
- Licensed - Esthetician
Timeline
PCA
Tempus Unlimited
02.2021 - Current
Insurance Support Services
MAPFRE Insurance
04.2014 - 10.2022
Front End Team Lead
Price Chopper
02.2006 - 11.2021
Associate of Science - Business Administration
Qcc