Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heide Milena Florez Gutierrez

Malden

Summary

Dynamic and dedicated professional with extensive experience at Fogo de Chao, excelling in food delivery and customer service. Proven ability to maintain order accuracy and ensure guest satisfaction through effective communication and a positive attitude. Skilled in safety compliance and efficient table clearing, consistently enhancing the dining experience.

Energetic Busser with many years of experience in fast-paced environments. Committed to managing guest expectations and maximize satisfaction. Well-versed in staying on top of guest needs and delivering fast, friendly service.

Always ready to provide the best service to internal and external customers.

Con la mejor aptitud para realizar tareas de la comunidad alimenticia pues soy hija de padres colombianos dueños de restaurantes. I do not speak English, but I understand many commands and directions with the best disposition. Para dar el mejor servicio.

Overview

3
3
years of professional experience

Work History

Basser

Fogo de Chao
Boston
12.2024 - Current
  • Cleared and reset tables promptly for incoming guests.
  • Assisted servers by delivering bread and beverages efficiently.
  • Maintained cleanliness of dining area and service stations consistently.
  • Supported kitchen staff by transporting dirty dishes to the wash area.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Ensured that each table was properly set before seating guests.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Provided assistance to other bussers or waitstaff when needed.

Basser and Food Runner

the merchant kitchent & drinks
Boston
02.2022 - Current
  • Delivered food promptly to tables while ensuring customer satisfaction.
  • Assisted servers by refilling drinks and providing additional utensils.
  • Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
  • Resolved minor customer concerns quickly to enhance dining experience.
  • Followed safety and sanitation guidelines while handling food items.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.

Auxiliar De Limpieza

Millenniun Companies
Boston
06.2024 - 05.2025
  • Documented client cleaning requirements for designated areas.
  • Executed external building cleaning using hanpy equipment.
  • Performed thorough cleaning of lobby and windows.
  • Managed cleaning of hallways, carpets, elevators, and restrooms.
  • Maintained availability for scheduled client events.

Polihs and Basser

Tuscan Kitchen
Boston
07.2022 - 11.2024
  • Cleaned and organized dining areas before and after guest service.
  • Monitored guest needs and communicated with waitstaff for prompt service.
  • Set up and broke down dining room for events and special occasions.
  • Restocked supplies including napkins, condiments, and silverware as needed.
  • Bussed and reset tables in an orderly fashion.
  • Provided assistance to other bussers or waitstaff when needed.
  • Followed safety and sanitation guidelines in accordance with local health regulations.

Education

GED -

Colegio San José De Orito
Putumayo
07-2019

Skills

  • Table resetting
  • Food delivery
  • Safety compliance
  • Cleaning procedures
  • Order accuracy
  • Customer service
  • Interpersonal relations
  • Proper glassware handling
  • Plate carrying techniques
  • Tray balancing
  • Table reset
  • Efficient table clearing
  • Server support
  • Station restocking
  • Glassware handling
  • Positive attitude
  • Food running

Timeline

Basser

Fogo de Chao
12.2024 - Current

Auxiliar De Limpieza

Millenniun Companies
06.2024 - 05.2025

Polihs and Basser

Tuscan Kitchen
07.2022 - 11.2024

Basser and Food Runner

the merchant kitchent & drinks
02.2022 - Current

GED -

Colegio San José De Orito
Heide Milena Florez Gutierrez