Heidi Clinton
Roslindale
Summary
Versatile Event Coordinator with extensive experience in logistics, client communication, and team leadership. Expertise in managing global speaker logistics and enhancing event budgeting, coupled with a commitment to detail-oriented execution and relationship-building for diverse clients.
Overview
32
32
years of professional experience
Work History
Event Coordinator
APB Speakers
Newton
08.2012 - Current
- Streamlined management of multiple high-stakes events, consistently delivering reliable execution under pressure.
- Ensured seamless event execution through detailed planning and effective communication.
- Coordinated global speaker logistics, ensuring timely travel arrangements and organized itineraries for enhanced event success.
- Served as primary liaison for corporate, university, and nonprofit clients, facilitating effective communication and relationship-building.
Reservations Manager/Agent
Langham Hotel
Boston
03.2006 - 06.2012
- Led a 3-person reservations team for luxury hotel with over 300 rooms.
- Collaborated with group sales and catering to facilitate meetings and group bookings.
- Managed room availability, pricing, and revenue strategies across all channels.
- Trained new hires and conducted ongoing departmental training sessions.
- Recognized as Employee of the Year for 2008.
Specialty Sales Agent
Delta Airlines
East Boston
05.1994 - 08.2005
- Supported elite frequent fliers in 300+ seat call center, managing complex reservations and ticketing to ensure high customer satisfaction.
- Trained colleagues on Delta's proprietary reservation and e-ticketing systems, improving team proficiency and reducing errors.
- Liaised between call center staff and corporate headquarters, enhancing communication flow and addressing operational needs.
- Attended Delta CEO Forum in Atlanta due to outstanding performance.
Education
Associate Degree - Business
Hesser Business College
Manchester, NHSkills
- Event logistics
- Logistics management
- Event budgeting
- Client communication
- Organization and time management
- Team leadership
- Team collaboration
- Attention to detail
- Problem solving
- Adaptability
Timeline
Event Coordinator
APB Speakers
08.2012 - Current
Reservations Manager/Agent
Langham Hotel
03.2006 - 06.2012
Specialty Sales Agent
Delta Airlines
05.1994 - 08.2005
Associate Degree - Business
Hesser Business College