Helem Leger
Malden
Summary
A highly dedicated and proactive Clinical Lab Support Technician with over 3 years of experience in leading teams, independently working in lab operations, and delivering high-quality services in healthcare settings. Skilled in complex laboratory tests, data analysis, and team management. Known for excelling in problem-solving, troubleshooting, and maintaining effective communication across multidisciplinary teams. Currently pursuing a Biochemistry degree with a Premed track at Boston University, demonstrating a strong foundation in science, leadership, and technical skills. Seeking a managerial role where I can leverage my skills and ambition to contribute to organizational growth while continuing my professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lab Assistant, Blood Bank
Brigham and Women’s Hospital,
07.2023 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Manage blood product inventory, including receiving, modifying, and distributing units while ensuring compliance with cGMPs.
- Perform critical tasks such as thawing, splitting, and pooling blood products, while maintaining rigorous quality control and bacterial detection protocols.
- Coordinate supply ordering and inventory management, ensuring timely availability of reagents and equipment to optimize lab efficiency.
- Actively participate in departmental safety initiatives, representing the lab in the Safety Committee and upholding strict adherence to infection control standards.
- Independently complete projects within timelines, contributing to the Blood Bank’s continuous improvement and enhanced operational workflows.
- Consistently demonstrate leadership in maintaining quality standards, troubleshooting technical issues, and mentoring new staff members.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Prepared samples for shipping and disposed of bodily fluids in proper containers and helped in any needed department tasks.
Clinical Lab Support Tech I / Senior Tech, Section
Tufts Medical Center
02.2021 - 07.2023
- Managed lab inventory, ensuring all necessary supplies were available for successful instruction and experimentation.
- Acted as a technical resource for Medical, Nursing, and Laboratory staff, guiding them through problem-solving and complex instrument operation.
- Contributed to the development of Standard Operating Procedures (SOPs), advanced maintenance protocols, and quality control documentation.
- Trained new employees and students, demonstrating leadership and communication skills in educating others.
- Delivered exceptional customer service by coordinating test ordering, troubleshooting specimens, and responding to inquiries from internal and external clients.
- Assisted in setting and achieving departmental goals, consistently improving processes to enhance efficiency and service delivery.
- Led a team in performing complex lab tests and ensuring accuracy in a clinical inpatient and served in a outpatient setting practices, troubleshooting issues, and maintaining high service standards.
Pharmacy Technician
Walgreens Pharmacy
06.2019 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
Bachelor of Science - Biochemistry Major (Premed Track)
Boston University,
Boston, MA07-2026
High School Diploma -
Malden High School,
Malden06-2021
Skills
- Laboratory Management & Leadership
- Blood Bank Operations & Quality Control
- Inventory Management & Supply Coordination
- Epic, HCLL/SUNQUEST, Microsoft Excel (Advanced)
- Time Management & Organizational Skills
- Conflict Resolution & Team Collaboration
- Laboratory safety protocols
- Specimen processing
- Regulatory compliance
Certification
- Current cGMP Certification
- Annual Competency Assessments (Brigham and Women’s Hospital)
- Laboratory Safety Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lab Assistant, Blood Bank
Brigham and Women’s Hospital,
07.2023 - Current
Clinical Lab Support Tech I / Senior Tech, Section
Tufts Medical Center
02.2021 - 07.2023
Pharmacy Technician
Walgreens Pharmacy
06.2019 - 02.2021
- Current cGMP Certification
- Annual Competency Assessments (Brigham and Women’s Hospital)
- Laboratory Safety Training
Bachelor of Science - Biochemistry Major (Premed Track)
Boston University,
High School Diploma -
Malden High School,
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