Summary
Overview
Work History
Education
Skills
Certification
Caregiving Experience
Attributes
Timeline
Generic

Helen Eli

Osterville

Summary

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Nighttime Cna

Catholic charitable social services
Hyannis
04.2021 - 01.2025
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Personal Care Assistant (PCA) and Home Health Aide (HHA)

Tempus Unlimited
Danvers
06.2009 - 01.2025
  • I had taking care of my aunt when she had her first heart attack for over 29 years until she passed away March 6th, 2014 due to cancer.
  • I also had taking care of my dad whom was a heart patient and a stroke patient as well for 15 years until he passed away in January of 2011.
  • I also take care of a disabled little girl I have been taking care of for 25 years and still do.
  • I can do everything to healing, feed, bath, grooming and anything else that needs to be done.
  • I can wrap legs.
  • I also understand medications and I understand about diabetes and dementia and transitional life when a patient does not have a lot of time.
  • I have a HHA certificate and a spirituality, health and healing certificate.
  • I am a caring and loving person is what I have been told.
  • I give myself to help and understand everyone around me.
  • I am not afraid of a challenge.

Certified Nurses Assistant /personal Care Attendan

Massachusetts insurance refund
Boston
05.2009 - 02.2023
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted guests and vendors to assist in navigating space.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Reported changes in patient conditions to registered nurse or physician.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Administered medications under supervision of a licensed nurse.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Conducted patient education on health maintenance and disease prevention.
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Helped residents walk with or without self-help devices.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Monitored food intake and output as directed by nursing staff.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted residents in preparing for activities and social programs.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Supported non-ambulatory residents in range of motion exercises.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.
  • Completed routine maintenance and repair.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Collected specimens from patients for laboratory testing purposes.
  • Administered medications and educated patients and families on correct at-home administration.
  • Transported residents within the facility as needed.
  • Distributed drinking water and nourishment to residents.

Traveling CNA

Agency
Sandwich
09.2017 - 05.2019
  • Identified potential problems related to medications or treatments that could affect the outcome of the treatment plan.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Certified Nurses Assistant

Keystone Assisted Living
Buzzards Bay
05.2015 - 08.2018
  • Supported non-ambulatory residents in range of motion exercises.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Responded promptly to emergency situations according to established protocols.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided emotional support for patients during difficult times.
  • Reported any changes in patient condition to the registered nurse or doctor.
  • Answered call lights promptly and responded appropriately to requests from patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Encouraged patient involvement in their own healthcare decisions whenever possible.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Administered medications and educated patients and families on correct at-home administration.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Certified Nurses Assistant Night Crew

Wingate Nursing Home
Brewster
02.2015 - 04.2015
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Catherine colostomy bags monitoring weights

  • Watched for and recognized security risks and thefts to prevent or handle situations.

Certified Nurse Assistant

Palm Manor, rehab and assisted care
Chelmsford
02.2014 - 03.2015
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Monitored food intake to ensure proper nutrition is maintained.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Provided emotional support to family members during difficult times.
  • Reported any changes in a patient's condition immediately to the supervising nurse.

Education

Food, Safety, And Cooking

Food Safety
Online Program
04-2021

Certifications - Cna

Three Diamonds Home Health Day School
Danvers, Massachusetts
02-2014

Some College (No Degree) - Counseling Psychology

University of Phoenix
Tempe, AZ

Skills

  • Feeding
  • Bathing
  • Grooming
  • Wound wrapping
  • Medication understanding
  • Knowledge of diabetes and dementia
  • Transitional life care
  • Patient monitoring
  • Wound care
  • Vital sign assessment
  • Care plan implementation
  • Communication skills
  • Time management
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Crisis management
  • Emotional support
  • Compassionate care
  • Self-care training
  • Compassionate communication
  • Dementia care
  • Basic nursing care
  • Patient mobility assistance
  • Nutrition planning
  • Care plan assessment
  • Memory care techniques
  • Progress documentation
  • Client records management
  • Personal care aide (PCA)
  • AR/AP
  • Feeding assistance
  • Activities of daily living support
  • Personal care homemaker (PCHM)
  • Behavior redirection
  • Non-verbal communication
  • Elderly care
  • Records management
  • CPR/AED
  • Compassionate patient care
  • Vitals monitoring and documentation
  • Records maintenance
  • Community activities
  • Housekeeping
  • Fall prevention
  • Incident reporting
  • Meal planning
  • Record keeping
  • Problem-solving aptitude
  • Housekeeping duties
  • Medical chart documentation
  • Personal care worker
  • Meal planning and preparation
  • Adaptability and flexibility
  • Fall prevention techniques
  • Mobility assistance
  • Medical record-keeping
  • First aid certification
  • Disability care
  • Compassion and empathy
  • Direct care aide
  • Analytical skills
  • First aid training
  • PPE usage
  • Indirect patient care
  • Direct patient care

Certification

  • HHA Certificate
  • Spirituality, Health and Healing Certificate

Caregiving Experience

  • Aunt, Heart attack, 29 years, 03/06/14
  • Father, Heart patient, Stroke patient, 15 years, 01/11
  • Disabled girl, 25 years, Currently caring for her

Attributes

  • Caring
  • Loving
  • Dedicated to helping others
  • Not afraid of challenges

Timeline

Nighttime Cna

Catholic charitable social services
04.2021 - 01.2025

Traveling CNA

Agency
09.2017 - 05.2019

Certified Nurses Assistant

Keystone Assisted Living
05.2015 - 08.2018

Certified Nurses Assistant Night Crew

Wingate Nursing Home
02.2015 - 04.2015

Certified Nurse Assistant

Palm Manor, rehab and assisted care
02.2014 - 03.2015

Personal Care Assistant (PCA) and Home Health Aide (HHA)

Tempus Unlimited
06.2009 - 01.2025

Certified Nurses Assistant /personal Care Attendan

Massachusetts insurance refund
05.2009 - 02.2023

Food, Safety, And Cooking

Food Safety

Certifications - Cna

Three Diamonds Home Health Day School

Some College (No Degree) - Counseling Psychology

University of Phoenix
Helen Eli