Summary
Overview
Work History
Education
Skills
Timeline
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Heman Francois

Medford

Summary

Dynamic Head Waiter at Texas Roadhouse with a proven track record in enhancing guest satisfaction through exceptional customer service and conflict resolution. Skilled in team leadership and food safety, I can effectively trained staff and streamlined operations, ensuring a welcoming atmosphere and efficient service delivery. Committed to excellence in every dining experience.

Overview

2
2
years of professional experience

Work History

Head Waiter

Texas Roadhouse
Everett
06.2023 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Assisted in training new staff on service standards and procedures.
  • Addressed concerns quickly to improve guests experience and escalated issues to management for resolution when necessary.
  • Managed table settings and cleanliness throughout the dining area.
  • Took and processed guest orders using restaurant POS system.
  • Delivered food and beverages efficiently to tables with attention to detail.

Host

Texas Roadhouse
Medford
06.2023 - Current
  • Assisted servers by communicating guest needs and special requests promptly.
  • Provided menu information and answered questions to support guest decisions.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted and welcomed guests upon arrival to enhance customer experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Education

High School Diploma -

Bunker Hill Community College
Charlestown, MA

Skills

  • Customer service
  • Team leadership & partnership
  • Conflict resolution & Guest satisfaction
  • Time management & attention to details
  • Sales techniques
  • Food safety & TIPS certified

Timeline

Head Waiter

Texas Roadhouse
06.2023 - Current

Host

Texas Roadhouse
06.2023 - Current

High School Diploma -

Bunker Hill Community College

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Heman Francois