Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Henry Erazo

Revere

Summary

Highly-motivated employee with desire to take on new challenges with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Purchasing and Receiving

Rennaisance Marriot Hotel
Boston
09.2024 - Current
  • Receiving and Inspecting Shipments: Verifying orders, checking for damages, and ensuring items match purchase orders or invoices.
  • Inventory Management: Tracking inventory levels, ensuring proper storage, and maintaining organized storage areas.
  • Record Keeping: Maintaining accurate records of shipments, including receiving reports, invoices, and inventory logs.
  • Distribution: Delivering goods to various departments or outlets within the hotel.
  • Problem Solving: Identifying and reporting any discrepancies, damages, or missing items, and working with suppliers to resolve issues.
  • Cleanliness and Organization: Maintaining a clean, organized, and safe receiving area.

Banquet Bartender and Banquet Server

Omni Hotels & Resorts
Boston
01.2023 - Current
  • Banquet Bartender: Mixing drinks according to recipes, using garnishes, and preparing wine or champagne for service.
  • Guest Interaction: Greeting guests, taking orders, and providing recommendations.
  • Bar Management: Maintaining bar cleanliness, stocking inventory, and adhering to alcohol service regulations.
  • Teamwork: Collaborating with other servers and staff to ensure smooth event flow.
  • Food & Beverage Knowledge: Understanding different types of beverages, including liquor, beer, and wine.
  • Customer Service: Providing friendly and efficient service to guests.
  • Set up banquet room as instructed by the Banquets Manager to include linen, service ware and glassware.
  • Banquet server: attend roll call meetings before events to learn function particulars, including guest and hotel expectations..
  • Greet guests, and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquets Manager to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.

Banquets Barback

Boston Park Plaza Hotel and Towers
Boston
01.2011 - Current
  • Read and understand all particulars of Banquet Event Orders, including start time and beverage requirements.
  • After function, remove inventory and all beverage equipment to proper storage and clear off tables.
  • Take out all garbage to dumpsters.
  • Retrieve and store bar glassware to proper storage.
  • Work effectively and efficiently with the banquet team.
  • Expediently communicate any challenges, guest complaints or requests to the Night Manager.
  • Respond to the Banquet Captain's instructions and directions.
  • Observe all safety procedures during the execution of assigned duties.
  • Maintain a positive and professional attitude towards guests, co-workers and management.
  • Arrive at scheduled start time in appropriate uniform and ready to work.
  • Uniform must be neat and pressed.
  • Fully knowledgeable in drink recipes.
  • Knowledge of laws of liquor service.
  • Keeps work station clean at all times.
  • Ability to set-up Banquet Function Bar set-ups.
  • Collect all necessary equipment, beverages, etc. to set up designated area.
  • Polish all glassware and prepare needed bar fruit.
  • Provide beverage service to guests in a professional and courteous manner consistent with established standards and levels of excellence.
  • Report to Night Manager before ending work shift.
  • Other duties, as assigned.
  • Provide total guest satisfaction through skilled and capable service, in accordance with standards.
  • Complete tasks related to stocking, replenishing, cleaning, maintenance and preparation of beverages.
  • Move and assemble portable bars.
  • Set up and break down Micros systems, cash drawers and printers.
  • Maintain and stock adequate supplies of bar items such as glasses, cups, napkins, drink supplies, ice, condiments, etc.
  • Prepare the food items needed for the preparation of drinks.
  • Clean and polish bar, counters, shelves and equipment.
  • Comply with inventory control measures.
  • Return all product and equipment to proper storage location or dish room.
  • Remove all trash and recyclables from bar areas and dispose of properly.
  • Maintain a professional appearance at all times.
  • Maintain a safe, clean, organized and stocked work area following sanitation standards.
  • Maintain professional relationship with all coworkers.

Purchasing Agent

Westin Boston Waterfront
Boston
09.2014 - 07.2017
  • Count, weigh or measure items of incoming shipments in order to verify information against invoices, orders, bills of lading or other records.
  • Assemble cardboard or wooden containers or select preassembled containers.
  • Insert items into containers.
  • Examine and unpack incoming shipments; record shortages and reject damaged items.
  • Route items to various departments.
  • Examine incoming shipments to ensure they meet specifications.
  • Operate lift truck or hoist shipments from shipping and receiving platform to storage area.
  • Check in inbound inventory and administer the processing.
  • Trace and track shipments to ensure timely delivery.
  • Responsible for monitoring the returns process.
  • Sort, count, identify, verify and track all material by utilizing the Syteline to maintain accurate inventory records.
  • Verify receipts and log them according to required procedures.
  • Investigate and resolve situations where items received are not properly documented in the daily receipt log.
  • Regularly enter inventory data into Syteline on a timely basis.
  • Assist management in recycling material in the warehouse.
  • Cooperate with representatives from other departments in the organization to provide warehouse information as requested.
  • Perform regular material warehouse audits to ensure that material is undamaged and maintained neatly throughout the warehouse.
  • Advise management of cycle count issues on a timely basis.
  • Ensure that all documents and material received in the warehouse are of satisfactory quality.
  • Safely utilize forklifts cum power jacks to move warehouse materials according to proper safety.

SSR Service Sales Representative

Cintas Corporation
Chelmsford
01.2017 - 06.2017
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
  • Focuses sales efforts by studying existing and potential volume of dealers.
  • Submits orders by referring to price lists and product literature.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed.

Education

High School Diploma -

Revere High School
Revere, MA
01.2007

Skills

  • Barback
  • Bartender( License )
  • Waitress (Train)
  • Busser
  • Restaurant Server
  • Food safety
  • Customer service
  • Drink preparation
  • Product knowledge
  • Bartender backup
  • Language fluency Eng/Span

Accomplishments

  • Employee of the Month of December 2014 at the Boston Park Plaza
  • Won Employee of the month of April 2024 at the Renaissance Hotel

Certification

  • Bartender License
  • Server Trianing
  • CDL Driver License
  • Certify Fork Lift Operator

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Purchasing and Receiving

Rennaisance Marriot Hotel
09.2024 - Current

Banquet Bartender and Banquet Server

Omni Hotels & Resorts
01.2023 - Current

SSR Service Sales Representative

Cintas Corporation
01.2017 - 06.2017

Purchasing Agent

Westin Boston Waterfront
09.2014 - 07.2017

Banquets Barback

Boston Park Plaza Hotel and Towers
01.2011 - Current

High School Diploma -

Revere High School

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Henry Erazo