Summary
Overview
Work History
Education
Skills
Golf Team
Languages
Timeline
Generic

Henry Heinlein

Acton,MA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for adaptability and professionalism in high-pressure environments, consistently delivering stellar customer support and resolving complex issues.

Overview

10
10
years of professional experience

Work History

Fleet Salesperson

Acton Lincoln Mercury
11.2022 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Generated advertising brochure for vendor use.
  • Maintained current knowledge of evolving changes in marketplace.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed, maintained and utilized diverse client base.

Inventory Specialist

Acton Lincoln Mercury
02.2020 - 11.2022
  • Completed physical inventory counts daily.
  • Performed data entry and completed proper paperwork.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Warehouse Associate

Amazon
04.2021 - 08.2021

Head Lifeguard

Thoreau Club
07.2015 - 03.2020
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Responded to life-threatening emergencies and provided first aid and CPR.

Golf Caddie

Concord Country Club
04.2015 - 08.2017
  • Maintained smooth pace of play for golfers on course.
  • Assisted golfers with selecting clubs, choosing strategies and lining up shots.
  • Assisted players in improving game play.
  • Determined distances to pins and advised players on proper clubs and methods.

Education

High School Diploma -

Acton Boxborough Regional High School
Acton, MA
06-2017

Skills

  • Sales strategy development
  • Sales pipeline management
  • Customer needs assessment
  • Cold calling
  • Professionalism
  • Problem-solving
  • Task prioritization
  • Adaptability
  • Teamwork
  • Attention to detail

Golf Team

3 years on High School Golf team.

Languages

English
Native or Bilingual

Timeline

Fleet Salesperson

Acton Lincoln Mercury
11.2022 - Current

Warehouse Associate

Amazon
04.2021 - 08.2021

Inventory Specialist

Acton Lincoln Mercury
02.2020 - 11.2022

Head Lifeguard

Thoreau Club
07.2015 - 03.2020

Golf Caddie

Concord Country Club
04.2015 - 08.2017

High School Diploma -

Acton Boxborough Regional High School

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Henry Heinlein