Hephzibah (Ziba) Olson
Taunton
Summary
Detail-oriented professional known for strong problem-solving and team collaboration skills. Experience in managing client accounts and training new staff, ready to leverage expertise to enhance customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Response Manager
Fidelity Investments
North Smithfield
12.2024 - Current
- Coordinated client and financial advisor communication to improve service delivery.
- Resolved client inquiries, providing exceptional customer service and fostering client loyalty.
- Enforced customer service standards, effectively addressing client problems to maintain quality.
- Managed client accounts, ensuring security needs were met to protect client assets.
- Trained new employees on company policies and procedures to ensure compliance.
- Maintained up-to-date knowledge of industry trends and emerging threats to safeguard operations.
Bank Teller
Canton Cooperative Bank
Canton
06.2024 - 11.2024
- Handled cash deposits, withdrawals, and transfers, ensuring prompt service and accuracy.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services, ensuring satisfaction and accurate information.
- Maintained cash drawer and balanced daily transactions.
- Resolved customer issues and complaints with professionalism and care.
- Promoted bank products, increasing customer awareness and engagement.
Customer Service Representative
Shaw's Supermarket
South Easton
03.2020 - 06.2024
- Resolved customer complaints promptly, improving customer satisfaction and loyalty.
- Assisted customers with inquiries and product information to enhance overall shopping experience at Shaw's Supermarket.
- Processed customer transactions efficiently and accurately during busy hours.
- Trained new staff on customer service protocols and store procedures, ensuring consistent service quality.
- Collaborated with team members to ensure smooth daily operations.
- Maintained cleanliness and organization of sales floor and checkout areas.
Education
Bachelor of Science - Business Management
Bridgewater State University
Bridgewater, MA05-2024
Skills
- Customer service
- Client communication
- Account management
- CRM strategies
- Onboarding processes
- Key performance indicators
- Performance coaching
- Problem-solving
- Decision-making
- Team collaboration
- Attention to detail
- Adaptable learning
Timeline
Customer Response Manager
Fidelity Investments
12.2024 - Current
Bank Teller
Canton Cooperative Bank
06.2024 - 11.2024
Customer Service Representative
Shaw's Supermarket
03.2020 - 06.2024
Bachelor of Science - Business Management
Bridgewater State University