Herbie Haswell
Winthrop
Summary
Accomplished Technician Specialist with Comcast, adept in system diagnostics and customer service. Enhanced service reliability and increased customer satisfaction by resolving technical issues. Proven leader in mentoring junior technicians, fostering a collaborative environment. Strong analytical thinker with a focus on process improvements and operational efficiency. Recognized for active listening and decision-making skills.
Technician professional prepared for this role with background in maintaining and troubleshooting technical systems. Known for ensuring operational efficiency and addressing complex issues, contributing to team success and meeting organizational goals. Reliable and adaptable, proficient in problem-solving and technical diagnostics.
Overview
28
28
years of professional experience
Work History
Technician Specialist
Comcast
04.2014 - Current
- Diagnosed and resolved technical issues for residential and business customers, enhancing service reliability.
- Collaborated with cross-functional teams to implement process improvements, increasing operational efficiency.
- Trained and mentored junior technicians on best practices and technical troubleshooting techniques.
- Managed inventory systems to ensure timely availability of essential tools and equipment for field operations.
- Analyzed customer feedback data to identify trends, informing strategic decisions for service enhancements.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Provided exceptional service through clear communication with customers regarding their specific needs and concerns.
- Trained junior technicians on best practices, improving overall team productivity and skill level.
Security Officer
Transportation Security Administration, TSA
04.2010 - 04.2014
- Monitored passenger screening processes to ensure compliance with federal regulations.
- Conducted thorough inspections of baggage and personal items for prohibited items.
- Collaborated with law enforcement agencies to coordinate security responses during incidents.
- Trained new personnel on security protocols and emergency procedures.
- Developed and implemented strategies to enhance security measures at checkpoints.
- Evaluated operational workflows to improve efficiency and effectiveness of screening processes.
- Provided guidance and mentorship to junior officers, fostering a culture of safety awareness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Military Police
U,S Navy
06.1998 - 09.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Military Police
Military Training Academy
San Antonio, TX11-1998
High School Diploma -
Bellingham Memorial High
Bellingham, MA06-1996
Skills
- Environmental awareness
- Instrument Calibration
- System diagnostics
- Cost control
- Customer service
- Active listening
- Decision-making
- Service support
- Issue troubleshooting
- Technical troubleshooting
- Analytical thinking
- Network diagnostics
- Customer service expert
Timeline
Technician Specialist
Comcast
04.2014 - Current
Security Officer
Transportation Security Administration, TSA
04.2010 - 04.2014
Military Police
U,S Navy
06.1998 - 09.2010
No Degree - Military Police
Military Training Academy
High School Diploma -
Bellingham Memorial High