Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Certificats
Informations complémentaires
Langues
Chronologie
Generic
Imane HAFIDI

Imane HAFIDI

Reservation Agent
Casablanca

Profil professionnel

🌟 Profile Highlights 🌟

  • 💼 Extensive experience in customer service, hospitality, and content moderation.
  • 📞 Skilled in managing reservations and providing personalized customer support.
  • 💡 Proficient in identifying customer needs and proposing tailored solutions.
  • 🔍 Experienced in reviewing and analyzing user-generated content on platforms like TikTok.
  • 📊 Proficient in Microsoft Office and fluent in Worldwide Systems (Worldtracer, Lata & Altea).
  • 🤝 Effective in welcoming passengers, assisting with check-in procedures, and resolving inquiries.
  • 🗓 Organized and efficient in coordinating transit assistance and administrative operations.
  • 🎓 Holds a Diploma of Higher Education in French and a Bachelor's Degree in American Cultural Studies.
  • 🚀 Eager to leverage skills and experience to excel in a dynamic environment.

Vue d'ensemble

9
9
years of professional experience
1
1
Certification

Expérience

Assistant général manager

StayHere
CASABLANCA
07.2023 - Actuel
  • Oversee inventory management.
  • Welcome and assist customers and visitors in a courteous manner.
  • Handle customer check-in/check-out procedures.
  • Provide detailed information to customers regarding facilities and services.
  • Supervise housekeeping team and maintenance technicians to ensure efficient operations.
  • Conduct on-site booking procedures with accuracy and professionalism.
  • Promptly address and resolve customer requests and complaints.
  • Manage incoming telephone calls from customers and visitors with professionalism and courtesy.

Reservation Agent

Mazagan Beach & Golf Resort
EL JADIDA
07.2022 - 06.2023
  • Receive all reservations made by telephone, fax, or email.
  • Provide a personalized welcome to customers upon their request promptly.
  • Identify customer needs and offer suitable solutions, including proposing specific hotel programs in addition to the reservation.
  • Perform all administrative follow-up operations related to reservations.
  • Maintain regular communication with other departments and services within the hotel.

Content Moderator

Majorel Africa
CASABLANCA
09.2020 - 07.2022
  • Review and analyze user-generated content on the website, specifically focusing on TikTok.
  • Identify inefficiencies in workflows and propose solutions to enhance efficiency.
  • Recognize trends and patterns within user-generated content.
  • Escalate issues outside the company policy as necessary.

Ground Staff Agent

RAM HANDLING - ACE
Casablanca
04.2015 - 09.2019
  • Greet and welcome passengers in a courteous manner.
  • Respond to passengers' questions and inquiries.
  • Conduct passenger check-in and boarding procedures.
  • Provide assistance to passengers in transit, ensuring their comfort and safety.

Costumer Service Agent

Intelcia
Casablanca
02.2014 - 07.2014
  • Answer incoming calls from customers in a professional manner.
  • Respond to customers' emails promptly and effectively.
  • Manage and resolve customer complaints with efficiency and diplomacy.
  • Provide detailed product and service information to customers, addressing their inquiries and concerns accurately.

Costumer Service Agent

Phone Group
Casablanca
01.2014 - 02.2014
  • Answer phones from customers in a professional manner.
  • Respond to customer inquiries and complaints courteously and efficiently.
  • Provide customers with comprehensive information about the organization's services and products.

Formation

Bachelor's Degree - American Cultural Studies

Hassan II University
CASABLANCA
/2012 -

Diploma - Higher Education In French

Hassan II University
Casablanca
/2014 -

Compétences

  • 💻 Computer Literacy (Advanced)
  • 📊 Microsoft Office (Proficient)
  • 🗣️ Communication (Excellent)
  • 📅 Organizing and Planning (Outstanding)
  • 📝 Translation and Transcription (Fluent)
  • 🌐 Worldwide Systems (Worldtracer, Lata & Altea) (Expert)

Certificats

Native or Bilingual Proficiency English Full Professional Proficiency French Full Professional Proficiency INTERESTS Reading Music Traveling Tutoring Volunteering Music WORK EXPERIENCE Reservation Agent Mazagan Beach & Golf Resort 07/2022 - Present, El Jadida Receiving all reservations made by telephone, fax, or email. Providing a personalized welcome at the customer's request quickly. Identifying customer's needs and offering an appropriate solution and argument propose specific hotel programs in addition to the reservation. Performing all administrative follow-up operations. Being in permanent contact with the other services of the hotel. Content Moderator Majorel Africa 09/2020 - 07/2022, Casablaca Reviewing and analyzing the user generated content on the website. (Tiktok) Identifying inefficiencies in workflows and suggesting solutions. Recognizing trends and patterns, and escalating issues outside the company policy. Ground Staff Agent

Informations complémentaires

🎵 Interests 🌟

  • 🎼 Reading Music: Enthusiastic about exploring various genres and styles of music through literature and scores.
  • 🌍 Traveling Tutoring: Passionate about combining travel experiences with tutoring opportunities, fostering cross-cultural exchange and learning.
  • 🤝 Volunteering Music: Dedicated to giving back to the community through music-related volunteer work, such as teaching music to underprivileged youth or performing at charity events.

Langues

Anglais
Expérimenté (C2)
Français
Avancé (C1)
Arabe
Expérimenté (C2)

Chronologie

Assistant général manager

StayHere
07.2023 - Actuel

Reservation Agent

Mazagan Beach & Golf Resort
07.2022 - 06.2023

Content Moderator

Majorel Africa
09.2020 - 07.2022

Ground Staff Agent

RAM HANDLING - ACE
04.2015 - 09.2019

Costumer Service Agent

Intelcia
02.2014 - 07.2014

Costumer Service Agent

Phone Group
01.2014 - 02.2014

Bachelor's Degree - American Cultural Studies

Hassan II University
/2012 -

Diploma - Higher Education In French

Hassan II University
/2014 -

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Imane HAFIDIReservation Agent