Hicham TAJELLIJITI
Store Manager
Casablanca
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Developed leadership and team management skills in high-volume dining environment.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Store Manager
FRI Mcdonald's
2021.04 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained, and supervised staff
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Store Manager
Ténor Restauration Quick
2017.04 - 2021.03
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Assistant Store Manager
FRI Mcdonald's
2014.06 - 2017.03
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Assistant Store Manager
FRI McDonald's
2009.06 - 2014.05
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
Retail Merchandiser
Groupe Aksal Maroc (Franchise ZARA Maroc)
2008.10 - 2009.01
Customer Relations Consultant
Groupe Phone On Line
2008.03 - 2008.06
Education
BBA - Tourism And Hotel Management
Institut Spécialisé De Technologie Appliquée Hôtelière Et Touristique
Marrakesh, Morocco 2001.04 - 2008.01
Master of Science - Sciences Economiques et Gestion
FSJES CADY AYYAD
Marrakesh, Morocco 2001.04 - 2006.01
High School Diploma -
Lycée Technique Hassan II
Marrakesh, Morocco 2001.04 - 2003.01
Skills
- Operations management
- Customer engagement
- Schedule coordination
- Team management
- Shift management
- Budgeting and cost control
- Performance improvement
Certification
Certification ServSafe Food Safety, 10/01/24
Training
- Diploma Corporation PME (Pratiques du Management Efficace), 09/01/14
- Diploma TBM 2 (Techniques de base Management), 10/01/13
- Diploma TBM 1 (Techniques de base Management), 04/01/10
- Certificate Food Safety, Laboratoire QUALILAB, 01/01/10
Personal Information
Driving License: Permis B
Timeline
Senior Store Manager
FRI Mcdonald's
2021.04 - Current
Store Manager
Ténor Restauration Quick
2017.04 - 2021.03
Assistant Store Manager
FRI Mcdonald's
2014.06 - 2017.03
Assistant Store Manager
FRI McDonald's
2009.06 - 2014.05
Retail Merchandiser
Groupe Aksal Maroc (Franchise ZARA Maroc)
2008.10 - 2009.01
Customer Relations Consultant
Groupe Phone On Line
2008.03 - 2008.06
BBA - Tourism And Hotel Management
Institut Spécialisé De Technologie Appliquée Hôtelière Et Touristique
2001.04 - 2008.01
Master of Science - Sciences Economiques et Gestion
FSJES CADY AYYAD
2001.04 - 2006.01
High School Diploma -
Lycée Technique Hassan II
2001.04 - 2003.01