Hicham Touraghe

· Initiation of services (tax briefings, tax return, ...) in a timely manner.

· Providing the client's documents/data to the networks.

· Monitoring and reporting of the services provided by the networks.

· Tracking and monitoring of the global billing.

· Responding to customer inquiries via phone, email, or chat.

· Collaborating with other departments to resolve costumer’s complaints and issues in a timely and professional manner.

· Following up with costumers to ensure their concerns have been addressed satisfactorily.

Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.