Hilary Luce
Belmont,MA
Summary
Motivated and organized professional with extensive experience in...
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Boston Orthopedic & Spine
07.2022 - 07.2023
- Supported patients with scheduling appointments with their respective doctors
- Executed administrative tasks such as fielding phone calls, registering new patients, scanning documents, and organizing files
- Helped patients problem solve with in-person kiosks
- Assisted with decision-making related to office restructuring.
Server
Good NU Hospitality (Article 24)
11.2021 - 06.2022
- Greeted customers and presented menus, answering questions and providing suggestions when asked
- Provided excellent customer service through preparatory work (i.e Studying and memorizing menu)
- Facilitated food/drink orders, up-sold when able
- Kept tables and restaurant clean and tidy
- Communicated effectively and collaborated with staff, including serving and kitchen staff
Law Intern
Pinta & Eggert, LLP
07.2021 - 09.2021
- Scanned real estate law files and inserted data into Microsoft Excel
- Worked on projects to assist law firm in building a more organized and streamlined database.
iCater Administrative Assistant
Pine Street Inn
09.2019 - 05.2020
- Helped lead Servsafe courses for residents in the iCater program
- Set up catering orders, delivery and provided efficient service in order to ensure the most satisfactory experience
- Fielded calls and emails from clients, worked with Excel, scanned documents and set up data analyses graphs for sales.
Education
B.A. in Legal Studies and Sociology -
University of Massachusetts Boston
Boston05.2016
Skills
- Microsoft Office, Excel, Google Apps Navigation
- Social Media Coordination
- Customer Service
- Appointment Scheduling
- Database Maintenance
- Telephone Etiquette
- Suggestive Selling
- Electronic Filing System Organization
Languages
English
Volunteer Experience
- Cambridge Women’s Center, Social Media Coordinator and Volunteer, 05/2017, 11/2020, Boston, MA, Facilitated mental health groups, helped on the crisis hotline and provided resources as needed, Coordinated social media for center, which included daily updates and posts that promoted events on Facebook, Instagram and Twitter, Fundraised by initiating and building relationships with potential donors
- Mass Alliance on Teen Pregnancy, Public Policy Intern, 06/2013, 08/2013, Boston, MA, Researched grant opportunities and prepared presentations for staff on funding opportunities, Organized and maintained files for Executive Director
- Rosie’s Place, Meal Prep Volunteer, 09/2012, 05/2018, Boston, MA, Prepared and served meals to guests and provided clean up, Communicated and collaborated with other team members to ensure guest satisfaction
ServSafe Certification
Completed course in safety procedures to take with cooking and obtained certification.
Timeline
Administrative Assistant
Boston Orthopedic & Spine
07.2022 - 07.2023
Server
Good NU Hospitality (Article 24)
11.2021 - 06.2022
Law Intern
Pinta & Eggert, LLP
07.2021 - 09.2021
iCater Administrative Assistant
Pine Street Inn
09.2019 - 05.2020
B.A. in Legal Studies and Sociology -
University of Massachusetts Boston
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