Hilda Betancourt
Rockland
Summary
Healthcare administrator with 8+ years of experience supporting physicians, managing high-volume clinics, and delivering patient-centered care. Skilled in scheduling, insurance verification, office management, and clinical support. Recognized for professionalism, organizational efficiency, and bilingual communication (English/Spanish).
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager, Electrophysiology
Boston Medical Center
03.2024 - Current
- Lead daily clinic operations, provider scheduling, and staff coordination.
- Ensure compliance with policies and smooth patient flow.
Team Lead, Arrhythmia & Device Clinic
Boston Medical Center
10.2023 - 03.2024
- Oversaw high-volume cardiology clinic workflow.
- Managed scheduling, insurance pre-authorizations, and patient flow.
Patient Experience Rep, Orthopedics Inpatient
Children’s Hospital Boston
10.2022 - 10.2023
- Supported the surgical unit, triaged calls, and assisted families.
Ambulatory Service Rep III – Endoscopy
Boston Medical Center
07.2022 - 10.2023
- Scheduled GI procedures (colonoscopies, endoscopies).
- Handled pre-authorizations, referrals, and insurance verification.
Scheduling Specialist, Urology (Call Center)
Mass General Hospital
04.2022 - 07.2022
- Handled a high volume of patient calls daily.
- Managed registration, visit management, and appointment coordination.
- Ensured accuracy of patient demographic and insurance information.
Ambulatory Service Rep II – Arrhythmia & Cardiology
Boston Medical Center
01.2017 - 04.2022
- Registered/scheduled 40+ patients daily; managed 30–100+ calls/day.
- Trained patients on at-home cardiac devices.
- Verified insurance, processed referrals, and maintained accurate records.
Member Experience Coordinator
Best Doctors
01.2015 - 01.2017
- Delivered high-volume patient support and coordinated expert reviews.
Customer Service Representative
Verizon Wireless
01.2006 - 01.2015
- Resolved escalated issues and maintained customer satisfaction.
- Supported inventory management and daily operations.
Education
Medical Billing & Coding Certificate -
Quincy College
Quincy, MASkills
- Patient Registration & Scheduling
- Insurance Verification & Authorizations
- Epic Systems
- Problem Resolution & Conflict De-escalation
- Office & Team Management
- Medical Terminology & Documentation
- Bilingual: English & Spanish
Certification
- Certified Professional Coder (CPC-A), 2021–Present
- Administrative Assistant Fundamentals, 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager, Electrophysiology
Boston Medical Center
03.2024 - Current
Team Lead, Arrhythmia & Device Clinic
Boston Medical Center
10.2023 - 03.2024
Patient Experience Rep, Orthopedics Inpatient
Children’s Hospital Boston
10.2022 - 10.2023
Ambulatory Service Rep III – Endoscopy
Boston Medical Center
07.2022 - 10.2023
Scheduling Specialist, Urology (Call Center)
Mass General Hospital
04.2022 - 07.2022
Ambulatory Service Rep II – Arrhythmia & Cardiology
Boston Medical Center
01.2017 - 04.2022
Member Experience Coordinator
Best Doctors
01.2015 - 01.2017
Customer Service Representative
Verizon Wireless
01.2006 - 01.2015
Medical Billing & Coding Certificate -
Quincy College
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