Hillary Locke
Lakeville
Summary
Analytical, detail-oriented, and creative professional with a track record of success in handling complex loan portfolios, quality assurance, technical support, client services and process improvements. Knowledge of federal and state regulations related to the financial sector, and impressive written and organizational skills. Success in working autonomously and as a member of a team to solve problems, identify opportunities for increased efficiency, and enhance the client experience.
Overview
11
11
years of professional experience
Work History
Senior Commercial Loan Servicing Specialist
North Easton Savings Bank
South Easton
04.2025 - Current
- Working on all the stages of commercial loans, including boarding to the core system, processing extensions, renewals, modifications, construction conversions, interest rate adjustments, UCC filings, advances, payments, payoffs, and partial releases.
- Cross-training with the residential loan servicing team.
- Communicating with customers about the status of their requests.
Commercial Loan Servicing Specialist
Rockland Trust
Middleborough
07.2023 - 04.2025
- Performed regular maintenance on commercial loans by researching necessary documents, and ensuring accurate data entry.
- Collaborated with team members to streamline loan servicing procedures.
Senior Customer Service Specialist/LS&S
Bank of America
01.2022 - 07.2023
- Delivered a positive client experience by providing patience, kindness, and sensitivity during difficult life events while performing research to determine necessary documentation to close cases and earned 13 Global Recognition awards for excellent customer service throughout the department.
Relationship Banker
Bank of America
12.2019 - 01.2022
- Assisted clients in a professional manner with teller line transactions, and in the office and lobby.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Educated clients on how to use digital services, such as the mobile app, ATM, and online banking.
- Performed account maintenance such as opening and closing accounts and applying for auto loans and credit cards
Quality Assurance Loan Tester
Bank of America
05.2020 - 08.2021
- Reviewed paycheck protection loans completed by loan testers to check for errors, and ensure accuracy.
Banking Associate II
First Citizens' Federal Credit Union
Raynham
04.2016 - 12.2019
- Assisted members in a professional manner with teller transactions and member service.
- Performed account maintenance, including member information changes, opening accounts, and opening and closing personal loans, collateral loans, and auto loans.
- Assisted members in sending wire transfers, both locally and internationally.
- Responsible for balancing the vault, ITM, 2 ATMs, and 2 Dyna Cash recyclers.
- Responsible for the Loomis cash order.
- Handled foreign currency.
- Key holder with alarm codes at the Raynham branch.
- Notary Public
- Exceeded sales goals every quarter
- Trained new employees
Information Technology Help Desk
First Citizens' Federal Credit Union
Fairhaven
06.2017 - 06.2018
- Installed, configured, tested, maintained, monitored, and troubleshooted end-user workstations, related hardware, and software in order to deliver required service levels.
- Perform on-site and remote control analysis, diagnosis, and resolution of technical issues for end users, and recommend and implement corrective solutions.
- This was a temporary 1-year role with the credit union.
Undergraduate Researcher
Bridgewater State University
Bridgewater
01.2015 - 06.2015
- Worked as a team in the class, Voice Disorders in Children and Adults, by collecting data by surveying and screening over 200 students and faculty voices at Bridgewater State University.
- Project was presented at the American Speech-Language-Hearing Association Convention in 2015
Education
Bachelor of Science - Special Education: Communication Disorders
Bridgewater State University
Bridgewater, MA05-2015
Skills
- Microsoft Office
- Banking Regulations Knowledge
- Quality Assurance
- Data Entry
- Process Improvement
- Loan Documentation
- Innovation
- Training
- Communication
- Positive Attitude
Timeline
Senior Commercial Loan Servicing Specialist
North Easton Savings Bank
04.2025 - Current
Commercial Loan Servicing Specialist
Rockland Trust
07.2023 - 04.2025
Senior Customer Service Specialist/LS&S
Bank of America
01.2022 - 07.2023
Quality Assurance Loan Tester
Bank of America
05.2020 - 08.2021
Relationship Banker
Bank of America
12.2019 - 01.2022
Information Technology Help Desk
First Citizens' Federal Credit Union
06.2017 - 06.2018
Banking Associate II
First Citizens' Federal Credit Union
04.2016 - 12.2019
Undergraduate Researcher
Bridgewater State University
01.2015 - 06.2015
Bachelor of Science - Special Education: Communication Disorders
Bridgewater State University
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