Hilton Leung
Milton
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
3
3
years of professional experience
2017
2017
years of post-secondary education
Work History
Car Salesperson
Livermore Subaru
03.2016 - 06.2016
- Assisted customers in selecting clothing and accessories based on style preferences.
- Demonstrated vehicle features and benefits to potential buyers.
- Assisted customers with financing options and paperwork completion.
- Provided exceptional customer service throughout the sales process.
- Followed up with clients post-sale to ensure satisfaction and build loyalty.
- Developed relationships with potential buyers through phone calls and emails.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
Sales Associate Manager
Bossini
Santa Clara
12.2015 - 03.2016
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Analyzed sales trends to inform inventory management and product displays.
- Assisted in maintaining store visual standards to create an inviting shopping environment.
- Resolved customer inquiries and complaints promptly to ensure a positive shopping experience.
- Tracked customer orders to ensure timely delivery of goods and services.
- Implemented efficient processes for tracking inventory levels and replenishment needs.
Sales Associate
Bossini
12.2013 - 12.2015
- Maintain selling floors and fitting rooms clean and neat
- Train and mentor new associates on procedures
- Provide useful information and advices to customers and recommendations
- Opening and closing the store
- Positive and helpful attitude facing any circumstances
- Day-to-to operation, able to cover shift for coworkers in order for the store to run smoothly
- Assisted customers in selecting clothing and accessories based on style preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about promotions and loyalty programs to enhance their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Economics
West Valley College
01.2015 - 06.2016
California High School Equivalency Certificate (GED
LAMB-O Academy
Skills
- Excellent communication skills
- Professional appearance
- Responsible
- Product knowledge
- Team building
- Order processing
- Complaint resolution
- Problem solving
- Adaptability to change
- Customer service
- Sales calls
- Customer engagement
- Cross-selling strategies
- KPI tracking
- Product and service management
- Promotional sales events
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Car Salesperson
Livermore Subaru
03.2016 - 06.2016
Sales Associate Manager
Bossini
12.2015 - 03.2016
Economics
West Valley College
01.2015 - 06.2016
Sales Associate
Bossini
12.2013 - 12.2015
California High School Equivalency Certificate (GED
LAMB-O Academy